Front-End Manager | Annex in Toronto, Ontario at Summerhill Market

Full-time | Summerhill Market

Summerhill Market isn’t your typical grocery store. We’re a Toronto boutique grocer known for scratch-made prepared foods, freshly baked treats, and on-trend ingredients that food lovers can’t get enough of. We move fast, stay ahead of the curve, and never settle for “good enough.” Our mission? To delight customers with every visit — whether that’s helping them discover something new or making their day with genuine service.

We're looking for an experienced Front End Manager to lead our front-end operations and inspire a team that delivers exceptional customer service every day. If you're a hands-on leader who enjoys developing people, thrives in a fast-paced retail environment, and takes pride in creating an outstanding customer experience, we'd love to hear from you.

• Lead, coach, and develop the front-end team, including Cashiers and Front End Supervisors
• Foster a positive, customer-first culture that delivers exceptional service on every interaction
• Oversee daily front-end operations, ensuring efficient checkout flow and excellent customer experiences
• Manage scheduling, labour, and staffing levels to meet business needs
• Recruit, onboard, train, and mentor new team members
• Monitor cash handling procedures, till balancing, and POS compliance
• Resolve customer concerns professionally and confidently while maintaining a positive shopping experience
• Maintain a clean, organized, and welcoming front-end environment
• Partner with Store Leadership to achieve operational, service, and financial goals
• Ensure company policies, food safety, health & safety, and loss prevention procedures are consistently followed

• Previous leadership experience in grocery, retail, or a high-volume customer service environment
• Strong leadership skills with the ability to motivate, coach, and develop a team
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities with attention to detail
• Comfortable working in a fast-paced environment while balancing multiple priorities
• Experience with cash management, scheduling, and front-end operations is preferred
• Flexible availability, including evenings and weekends

• Weekly pay
• Employee discount on gourmet groceries and prepared meals
• Employer-paid benefits for full-time employees
• Flexible schedule
• A dynamic, inclusive workplace that celebrates its people
• Complimentary work swag (we’ll keep you looking sharp)
• Easily accessible store locations

If you're passionate about leading people, delivering exceptional customer service, and creating a welcoming shopping experience, Summerhill Market is the place for you. Bring your leadership, your energy, and your passion for retail—we'd love to have you on our team. Apply today—we can't wait to meet you.

Compensation is competitive and negotiable based on experience.

At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by local law. Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.

The purpose of this document is to provide a general summary of essential responsibilities for this position and is not an exhaustive list. Duties, assignments, and other responsibilities may differ for similar positions based on business needs of each location.