Client Success Specialist, Commercial Risk-Middle Market in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Specialist, Commercial Risk-Middle Market based in United States.

This role is responsible for delivering a seamless client experience by managing key commercial insurance processes and renewal activities.
The position supports clients through complex policy lifecycle activities, ensuring accuracy, compliance, and timely execution.
You will collaborate with relationship managers, carriers, vendors, and internal teams to resolve challenges and improve service delivery.
The role combines insurance expertise, operational excellence, and strong communication skills to support client retention and satisfaction.
Working remotely within the United States, you will contribute to process improvements and scalable service solutions.
This opportunity is ideal for a detail-oriented professional who enjoys problem-solving, relationship building, and continuous learning.

The Client Success Specialist independently manages commercial insurance workflows and serves as a key contributor to delivering high-quality client outcomes. The role requires strong coordination, attention to detail, and the ability to exercise sound judgment when managing renewal processes, compliance activities, and client communications.

• Manage assigned policy renewal lifecycle activities, ensuring deadlines, documentation, and client commitments are completed accurately and efficiently.
• Coordinate with client relationship teams, carriers, vendors, and internal stakeholders to support smooth service delivery.
• Review policy information, identify discrepancies, investigate root causes, and resolve issues or escalate when appropriate.
• Support compliance-related processes, including certificates of insurance, policy documentation, regulatory requirements, and record maintenance.
• Prepare client-facing materials such as renewal documents, coverage summaries, policy communications, and claims updates.
• Participate in client meetings and renewal discussions as a knowledgeable resource for insurance processes and service delivery.
• Track workflows and deliverables using agency management systems while maintaining accurate records and documentation.
• Identify opportunities to improve processes, increase efficiency, and enhance the overall client experience.
• Support business retention efforts by ensuring accurate policy administration and responsive client support.

The ideal candidate combines commercial insurance knowledge with strong organizational, analytical, and communication abilities. They should be comfortable managing multiple priorities, working independently, and collaborating across teams to deliver reliable client solutions.

• 1–3+ years of experience in commercial insurance, brokerage, carrier operations, or a related client service environment.
• Bachelor’s degree in business, finance, insurance, or a related field preferred.
• Knowledge of commercial insurance coverages, renewal workflows, policy processes, and regulatory requirements.
• Ability to analyze complex service situations, determine appropriate solutions, and exercise independent judgment.
• Strong written and verbal communication skills with the ability to create clear client-ready documentation.
• Experience using insurance technology platforms, agency management systems, and digital workflow tools.
• Proficiency with Microsoft Office, especially Excel functions such as formulas, lookups, pivot tables, and data validation.
• Strong attention to detail with a commitment to accuracy and quality assurance.
• Ability to build collaborative relationships with clients, colleagues, vendors, and cross-functional teams.
• Required insurance licensing must be maintained or obtained for applicable jurisdictions.
• Familiarity with AI-enabled tools, shared service environments, or offshore collaboration models is a plus.

• Remote work opportunity within the United States.
• Competitive benefits package designed to support employee wellbeing.
• Health insurance coverage and access to employee wellness resources.
• Opportunities for professional development and continued insurance expertise growth.
• Supportive environment focused on collaboration, innovation, and client success.
• Opportunities to contribute to process improvements and operational excellence.