Support Staff in Lufkin, Texas at Burke Center

Location:Angelina Mental Health Clinic - Centralized Intake - Lufkin, Tx

Position Number:253
Salary: $28,329 annually

About the Role
Burke is seeking a professional and detail-oriented Support Staff member for the Centralized Intake Department in Lufkin, TX. This position interacts daily with consumers, visitors, and Burke staff while supporting front office operations and assisting clinical staff with administrative duties.

The Support Staff position plays an important role in maintaining efficient clinic operations through scheduling, data entry, document management, fee collections, and customer service while always ensuring confidentiality and professionalism.

What You'll Do
- Answer and manage a multi-line telephone system
- Interact professionally with consumers, visitors, and staff
- Collect fees and process payments
- Perform data entry and maintain accurate records
- Process records requests
- Scan documents into electronic charts
- Assist clinical staff with administrative support tasks
- Schedule appointments and maintain calendars
- Perform miscellaneous office duties as assigned
- Maintain confidential information in accordance with agency policies and procedures

What We're Looking For

Required:
- High school diploma or equivalent
- Valid Texas driver's license with driving record insurable by Burke
- Strong verbal and written communication skills
- Ability to maintain confidentiality and professionalism

Preferred:

- Working knowledge of Microsoft Word and Windows-based systems

What Helps You Stand Out
- One-year office experience and/or experience working in a medical or mental health-related setting
- Experience with electronic records systems
- Strong customer service experience
- Proficiency with office equipment and scheduling systems

Key Skills
- Customer service and communication
- Scheduling and office coordination
- Data entry and record management
- Organization and multitasking
- Confidentiality and professionalism
- Team collaboration and adaptability

Work Schedule
- Monday-Friday
- 8:00 AM - 5:00 PM

Licenses & Certifications
- Valid Texas driver's license is required
- Driving record must be insurable by Burke's insurance administrator

Physical Requirements
- Ability to see, hear, and communicate effectively
- Ability to walk, bend, kneel, and lift up to 50 pounds
- Ability to sit and stand for prolonged periods
- Ability to operate a vehicle
- Ability to perform tasks requiring hand and finger dexterity

Why Burke?

Join a mission-driven organization dedicated to providing compassionate behavioral health services across East Texas. As a Support Staff team member, you'll play an important role in supporting clinic operations, assisting consumers and staff, and helping ensure quality service delivery within the community.

Equal Opportunity Employer Statement
Burke is an Equal Opportunity Employer and does not discriminate based on race, color, gender, sexual orientation, national origin, religion, age, or disability unless such characteristics are bona fide occupational requirements.

Applicants must provide proof of identity and employment authorization as part of the hiring process. All final candidates are subject to background and driving record checks as part of Burke's pre-employment screening process.