CRM | Analista de Operações de CRM e Comercial Pleno in Brazil at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM | Analista de Operações de CRM e Comercial Pleno based in Brazil.

This role is designed for a CRM operations professional who enjoys combining data, technology, and commercial strategy to improve customer journeys.
You will act as a key connection point between CRM and Sales, ensuring leads move efficiently through the funnel and commercial teams have the right support to perform.
The position focuses on real-time monitoring, process optimization, automation, and identifying opportunities to improve operational performance.
You will analyze data, investigate bottlenecks, and create solutions that increase conversion, productivity, and customer engagement.
Working in a dynamic and collaborative environment, you will partner with multiple teams to ensure CRM processes are scalable and effective.
This is an opportunity for someone analytical, proactive, and passionate about building smarter revenue operations through technology and continuous improvement.

The CRM Operations Analyst will be responsible for monitoring and optimizing CRM and commercial processes, ensuring operational health and supporting business growth through data-driven insights. The role requires strong attention to detail, problem-solving abilities, and the capacity to work cross-functionally with Sales, Data, and Technology teams.

• Monitor automated WhatsApp communication journeys, identifying failures, interruptions, and opportunities for optimization.
• Track email and WhatsApp campaigns, validating audiences, delivery rates, and potential lead losses.
• Ensure lead distribution follows established rules and adjust queue configurations when necessary.
• Monitor commercial team capacity by comparing generated lead volume with available sales coverage.
• Track commercial SLAs, ensuring leads receive timely follow-up from sales representatives.
• Manage operational incidents from identification through resolution, analyzing root causes and preventing recurrence.
• Consolidate CRM operation health reports, highlighting priorities, risks, and improvement opportunities.
• Build and maintain dashboards, queries, and automations to support operational decision-making.
• Collaborate with internal teams to improve CRM processes, workflows, and customer funnel performance.

The ideal candidate has experience working with CRM operations, sales processes, and data analysis, with the ability to independently investigate issues and create scalable improvements. Strong organizational skills, technical curiosity, and effective communication are essential for success in this role.

• Previous experience with CRM platforms, sales operations, or revenue funnel management.
• Knowledge of SQL for creating reports, operational views, and performance analyses.
• Strong analytical skills with the ability to identify problems, investigate causes, and recommend solutions.
• Experience documenting processes, managing incidents, and following operational routines.
• Ability to structure workflows and manage priorities with autonomy.
• Clear communication skills to collaborate with Sales, Data, Engineering, and other stakeholders.
• Proactive mindset with the ability to identify improvements and act quickly when challenges arise.
• Resilience and adaptability to work in a fast-paced, constantly evolving environment.
• Advanced Excel knowledge is a plus.
• Experience with WhatsApp automation, communication platforms, or sales pipeline tools is desirable.
• Familiarity with Metabase, Looker, or similar analytics platforms is a plus.
• Previous experience in EdTech, consultative sales operations, or real-time operational monitoring is desirable.

• Remote work model with full support for onboarding and collaboration.
• Meal allowance through Caju.
• Culture allowance to support entertainment, books, subscriptions, and learning activities.
• Health insurance with coverage options and dependent inclusion.
• Dental insurance options.
• Life insurance.
• Employee referral bonus program.
• Mental health support through therapy and wellness platforms.
• Access to fitness programs and wellness benefits.
• Free access to language and technology learning courses.
• Financial education resources.
• Access to AI-focused learning programs to improve productivity and digital skills.
• Birthday day off.
• Equipment provided to support remote work.
• Continuous development opportunities through feedback, mentoring, and growth programs.
• Collaborative and flexible work environment with autonomy and room for new ideas.
• Inclusive culture that values diversity, creativity, and continuous improvement.