Front Office Specialist in West Bloomfield, Michigan at HealthQuest Physical Therapy

Qualifications:

• High School Diploma required.
• 1-2 years of experience working in an office setting preferred.

Skills:

• Working knowledge of Microsoft Office and related office equipment
• Effective verbal communication skills
• Effective critical thinking skills
• Ability to multitask
• Ability to work well in a demanding environment
• Calm under stressful conditions or while interacting with upset patients
• Goal-oriented
• Self-motivated toward individual goals and group efforts

Responsibilities:

• Greet and welcome clinic guests using a warm, friendly demeanor.
• Answer the phones using a standard greeting and a professional demeanor.
• Daily collection of patient payments.
• Check patients out after each visit and ensure additional visits are scheduled.
• Verify insurance benefits and obtain authorization for treatment for all new patients.
• Prepare new patient charts and confirm new patient appointments for the following day.
• Closure of each new patient after completion of the initial visit.
• Process incoming/outbound fax transmission of electronic medical records.
• Prepare active patient reports and monitor discharges.
• Complete the End of Day paperwork and monitor payment collection reports.
• Maintain a clean workstation and waiting area.

Benefits:

• Opportunity for growth & Ownership
• Mentorship & career development
• Meaningful and rewarding work environment
• Help patients get out of pain and recover from injury
• Family and team-like environment
• Competitive benefits packages
• Medical, Dental and Vision insurance
• Short-term, long-term, and life insurance
• Supplemental Benefits (critical illness, hospital indemnity insurance, accident insurance)
• Identity protection
• 401(k) with matching & retirement
• HSA and FSA plans available