New and Used Sales Associate in Tampa, Florida at Ferman Motor Car Company INC

Position Summary

The New & Used Sales Associate is responsible for assisting customers in selecting, presenting, and purchasing new and pre-owned vehicles. This role guides customers through the entire sales process, from initial inquiry to vehicle delivery, while delivering exceptional customer service and achieving sales targets. The ideal candidate is energetic, customer-focused, and motivated to succeed in a fast-paced automotive retail environment.

Essential Duties and Responsibilities

• Greet and assist customers in selecting new and used vehicles based on needs and preferences.
• Present vehicle features, benefits, pricing, and financing options clearly and professionally.
• Conduct vehicle demonstrations and test drives with customers.
• Build and maintain strong relationships with customers to encourage repeat and referral business.
• Follow up with customers after initial contact to maintain engagement and close sales.
• Maintain accurate records of customer interactions in CRM systems.
• Work with internet leads, showroom traffic, and phone inquiries to generate sales opportunities.
• Collaborate with finance managers to ensure smooth transaction completion.
• Stay knowledgeable about inventory, promotions, and manufacturer incentives.
• Appraise trade-in vehicles and provide accurate evaluations.
• Achieve or exceed monthly sales targets and performance goals.
• Ensure all paperwork is completed accurately and in compliance with dealership policies.
• Maintain a professional appearance and customer-focused attitude at all times.
• Participate in sales meetings, training sessions, and dealership events.
• Perform additional duties as assigned by sales management.

Qualifications

• Strong communication, negotiation, and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Ability to work in a fast-paced, commission-driven environment.
• Strong organizational and time-management skills.
• Self-motivated with a results-driven mindset.
• Ability to learn and retain product knowledge quickly.
• Basic computer and CRM system proficiency preferred.
• Professional demeanor and positive attitude.

Education and Experience

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Business, Marketing, or related field preferred.
• Prior sales or customer service experience preferred.
• Automotive sales experience is a plus but not required.
• Training provided for qualified candidates.

Physical Requirements

• Frequent standing, walking, and moving throughout showroom and lot.
• Ability to sit for periods while completing paperwork or computer tasks.
• Ability to drive and operate vehicles for demonstrations and test drives.
• Ability to lift and carry up to 25–50 pounds occasionally.
• Ability to communicate effectively in person, by phone, and electronically.

Work Environment

Fast-paced automotive dealership sales environment with frequent interaction with customers, sales staff, and management. Work includes both indoor showroom activity and outdoor vehicle demonstrations, with moderate noise levels and occasional extended hours based on customer traffic and sales demand.

Equal Employment Opportunity Statement

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.