Prescription Experience Specialist in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Prescription Experience Specialist based in the United States.

This role is focused on making the prescription journey as smooth, accurate, and efficient as possible for providers and patients.
You’ll own a portfolio of newly onboarded practices while also managing escalated cases that require deeper investigation and follow-through.
The position combines case management, healthcare operations, problem-solving, and high-touch customer support.
You’ll navigate prior authorizations, insurance plans, pharmacies, and affordability programs to help prescriptions move forward without unnecessary delays.
Success requires strong judgment, attention to detail, and the ability to manage complex cases independently in a fast-paced environment.
You’ll work closely with providers, patients, and internal teams, becoming a trusted point of accountability when issues arise.
Strong performers will have opportunities to grow toward Customer Success responsibilities as the function expands.

• Own the end-to-end prescription experience for newly onboarded provider practices and escalated cases, from initial submission through final determination.
• Navigate prior authorizations across insurance plans, pharmacies, and affordability programs to ensure prescriptions are processed accurately and efficiently.
• Investigate cases from end to end, identify stalled or unresolved issues, coordinate with the appropriate internal teams, and maintain ownership through resolution.
• Proactively identify and address potential issues before they create prescription delays, working directly with providers, health plans, pharmacies, and other stakeholders when needed.
• Communicate with patients and providers through phone, email, and text, providing knowledgeable, responsive, and empathetic support.
• De-escalate sensitive or high-stress situations while ensuring patients and providers feel heard, supported, and confident in the resolution process.
• Maintain exceptional accuracy across all casework, recognizing the importance of precision when working with prescriptions, insurance information, and patient needs.
• Identify recurring patterns across prescription cases and translate those findings into practical guidance, process improvements, or escalations for internal teams.
• Learn and use proprietary software and operational tools efficiently while adapting to evolving workflows and processes.
• Exercise sound judgment when determining whether to intervene, escalate an issue, or allow an existing workflow to continue.
• Collaborate cross-functionally to resolve complex patient and provider issues and ensure a seamless prescription experience.

• Experience in a role requiring analytical problem-solving, operational discipline, ownership of outcomes, and the ability to independently drive issues through resolution.
• Client-facing or customer-facing experience, with confidence communicating by phone, email, and text and a willingness to proactively contact stakeholders to resolve issues.
• Strong interpersonal and de-escalation skills, with the ability to navigate difficult conversations while maintaining empathy, professionalism, and a solutions-oriented approach.
• Healthcare or medical experience is strongly valued, including backgrounds such as medical assisting, pre-med, healthcare support, or related fields.
• Ability to manage a varied and growing caseload, prioritize competing demands, and independently organize a personal queue in a high-volume environment.
• Strong ability to learn complex software systems quickly and work comfortably with operational data and technology-driven workflows.
• Demonstrated ability to investigate ambiguous problems, understand dependencies across processes, and drive issues to resolution.
• Exceptional attention to detail and a commitment to maintaining a very high level of accuracy.
• Adaptability and sound judgment when workflows, priorities, or processes change.
• Strong collaboration skills and the ability to coordinate effectively with multiple internal and external stakeholders.
• Ability to work a full-time Monday–Friday, 9:00 AM–6:00 PM schedule.
• Must currently reside in, or be actively relocating to, one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

• Work arrangement: Fully remote, full-time position.
• Schedule: Monday through Friday, 9:00 AM–6:00 PM.
• Career growth: Defined opportunities for strong performers to progress into Customer Success roles as the function scales.
• Compensation: Salary based on qualifications, experience level, and geographic location.
• Future incentives: The compensation structure may evolve to include a performance-based component as the program matures.
• Meaningful impact: Opportunity to directly improve the prescription experience and help reduce administrative barriers for patients and providers.
• Collaborative environment: Work across operational and customer-facing teams to resolve complex cases and continuously improve processes.