Donation Coordinator in Nevada, Missouri at The Donor Network Inc

POSITION SUMMARY

The Donation Coordinator supports the mission, goals and strategic plan of Nevada Donor

Network, Inc. (NDN) by providing accurate, efficient, and timely donor referral services for its stakeholders including but not limited to tissue processors, referring hospitals, coroner offices, and funeral homes. They will coordinate the donation of musculoskeletal, cardiovascular, ocular, and birth tissue through comprehensive medical screenings, advocate for patients awaiting lifesaving or life-enhancing gifts through discussing donation options and completing consent/authorization and medical history questionnaires with potential donor families and supporting tissue recovery logistics.

A successful Donation Coordinator provides quality customer service to all stakeholders and families, demonstrates attention to detail and the ability to multi-task in a fast-paced environment. The Donation Coordinator is capable of handling any type of call in the Donation Services department. The Donation Coordinator position directly impacts the success of Nevada Donor Network by methodical determination of preliminary donor eligibility, providing potential donor families with a compelling reason to consider tissue/eye donation, and reviewing overall donor information to facilitate acquisition/recovery of tissues and corneas.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s):

• Provides exemplary customer service to all callers and stakeholders.
• Communicates effectively with all stakeholders to facilitate a positive donation outcome including but not limited to tissue and ocular recovery staff, funeral homes, coroners/medical examiners, state police departments and first responders, and hospital staff. Documents all interactions appropriately.
• Assesses donation potential by critically reviewing the patient’s clinical course and health history through use of electronic medical record access and following communication protocols with the hospital nurses and physicians in a professional, efficient, and precise manner.
• Obtains donation consent/authorization and medical history from grieving families, and/or expectant mothers/mothers of newborns, by providing emotional support and information on the benefits of donation, and documents appropriately according to established protocols.
• Effectively screens donor tissues with contracted tissue processors for approval according to established protocols.
• Effectively handles daily challenges:
• Successfully uses online databases to perform duties.
• Demonstrates attention to detail for accurate real-time data entry.
• Demonstrates effective decision-making skills:
• Makes daily independent decisions regarding donor eligibility with additional resources available 24/7 if needed.
• Analyzes, thinks through, and solves complex problems step-by-step.
• Looks beyond the obvious solution to a problem and uses innovative and creative thinking to find the best resolution.
• Demonstrates effective interpersonal communication skills:
• Communicates well with people both verbally and written, at different levels, while potentially working in a remote environment.
• Successfully shares information with others while listening to and understanding their points of view
• Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
• Complies with Nevada Donor Network’s Quality Systems and Corporate Compliance programs.
• Adheres to established attendance policy through regular and prompt attendance.
• Demonstrates strong, personal dedication to the mission of Nevada Donor Network.
• Exemplifies the core values of Nevada Donor Network at all times.
  

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION QUALIFICATIONS

Competency Statement(s) – Position Specific

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Self-Confident - The trait of being comfortable in making decisions for oneself.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  

Competency Statement(s) - Company Specific

• Understand and commit to the following:
• Organizational Core Purpose: To save and heal lives.
• Core Values: Relentless, Joyful, Selfless.
• Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time
• Team Builder - Ability to convince a group of people to work toward a goal.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Judgment - The ability to formulate a sound decision using the available information.
• Adaptability - Ability to adapt to change in the workplace.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.

SKILLS & ABILITIES
Education: Successful completion of a healthcare technical or professional program with

current certification such as Emergency Medical Technician, Critical Care Tech, Emergency

Room Tech, Intermediate or Licensed Practical Nurse, OR Hospital Corpsman, OR Associates

Degree from an accredited college/university in a relevant Science major/program such as

Biology, Chemistry, Social Work or Healthcare Administration. Bachelor’s Degree preferred.
Experience: One year of related work experience in organ, tissue or eye procurement may

substitute for education. MUST understand disease processes and medical terminology.
Computer Skills: Proficient in Microsoft Office programs including but not limited to Microsoft

Word, Excel, PowerPoint and Outlook and social media platforms. Minimal keyboarding/typing

skills at 45wpm.
Certificates & Licenses: May require AATB certification as a Certified Tissue Banking

Specialist within 3 years of employment. Must maintain AATB certification once achieved.
Other Requirements: Demonstrated effective interpersonal and communication skills. English

language proficiency; a second language preferred. Required understanding of disease processes and medical terminology. Other requirements as assigned.

WORK ENVIRONMENT: Non-smoking office. Shift work; Occasional mandatory overtime work

required. Moderate to heavy workload produces moderately stressful situations in a quick

decision-making environment.

NDN has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and NDN reserves the right to change this job description and/or assign tasks for the employee to perform, as NDN may deem appropriate.