IT Desktop Support Specialist at United Pacific Industries Inc – Long Beach, California

United Pacific Industries (UPI) is an industry leader in the big rig truck accessories and classic hot-rod accessories market. We are looking for a dedicated IT Desktop Support Specialist to join our IT team to provide technical support for end-users.

Tasks and Responsibilities

• Provide first and second-level support to employees for hardware and software issues, including desktop computers, laptops, printers, and mobile devices.
• Troubleshoot and resolve technical issues related to operating systems (Windows, macOS), software applications, network connectivity, email, and other IT services.
• Install, configure, and maintain desktops, laptops, and peripheral equipment (printers, scanners, etc.).
• Perform software installations, updates, and patches, ensuring systems are running the latest security updates.
• Assist in the setup, configuration, and deployment of new hardware and software for employees.
• Provide remote and in-person support for employees, both locally and, as necessary, at remote office locations.
• Create and maintain accurate records of IT support incidents, including detailed documentation of troubleshooting steps and resolutions.
• Perform system diagnostics and escalate issues to higher-level IT teams or third-party vendors when necessary.
• Maintain and update user accounts and permissions in Active Directory, Office 365, and other systems.
• Assist in maintaining the organization's IT inventory, including tracking hardware, software licenses, and other assets.

Education and Experience

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• 1-3 years of experience in IT desktop support or help desk roles.
• Strong knowledge of Windows operating systems (Windows 10/11) and macOS environments.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with Microsoft Office 365, Active Directory, and other enterprise software applications.
• Hands-on experience with hardware troubleshooting, installation, and maintenance (laptops, desktops, printers, etc.).
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to manage time effectively, prioritize tasks, and handle multiple support requests simultaneously.
• Ability to work independently as well as part of a team.
• IT certifications such as CompTIA A+, Microsoft Azure Infrastructure and Deployment (AZ-100), Microsoft 365 Fundamentals (MS-900), Cisco Meraki Solutions Specialist (CMSS), or ITIL Foundation are a plus.
• Experience with remote desktop tools and remote troubleshooting.
• Knowledge of mobile device management (MDM) solutions.
• Familiarity with virtual environments and remote desktop services (VDI, Citrix, VMWare).
• Basic scripting or automation skills (PowerShell, Bash, etc.).

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Bonus opportunities