Clinical Informatics Program Manager in North Charleston, South Carolina at FETTER HEALTH CARE NETWORK INC

As a part of Fetter Health Care Network's patient centered medical home care team, The Program Manager will provide leadership and management to the Quality Improvement Team. Will ensure appropriate systems, policies and procedures are in place to drive quality clinical outcomes, patient/staff satisfaction and excellent financial performance. Collaborates with FHCN administration and physicians to develop and implement the Agency strategic plan, measures performance, and develops and implements improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);

• Maintain effective relationships with clinical stakeholders and assist in identifying information systems needs and related informatics methodologies as related to information systems.
• Utilizes the knowledge and skills of clinical practice to determine clinical functions that are suitable for the EMR application.
• Ensure all information systems are consistent with professional standards of clinical practice.
• Conducts trainings and presentations effectively and professionally, supports the clinical operation department needs through the development of information systems, methods and processes to enhance direct care, while meeting informational needs of the organization.
• Leads and manages day-to-day operations and evolution of quality informatics within the quality department.
• Work cross-functionally to coordinate EMR special updates and new version upgrades.
• Monitor the use of optimization and change management to assist in the strategic direction of our EMR.
• Maintains strong industry, process and product knowledge, paying particular attention to: (I) eClinicalWorks trends and issues; (2) Quality Improvement Programs; (3) Patient Centered Medical Home program; (4) Meaningful Use; (5) organizational policies and procedures related to clinical practice and the legal implications of the electronic medical record.
• Works effectively with all levels within the organization. Establishes strong relationships at all levels.
• Provides supervision of staff to include time and attendance administration, performance review and disciplinary measures.
• Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful atmosphere.
• Responsible for developing and implementing the agency mission and strategic vision in a collaborative leadership style.
• Measures productivity and facilitates collaborative problem solving and communication with the physicians and leadership.
• Recommends, develops and implements improvements for the practice.
• Oversees efforts for recruitment and staffing in collaboration with the Human Resources Department.
• Oversees the business and financial affairs of the site in collaboration with the CFO.
• Enhances operational effectiveness, emphasizing cost containment without jeopardizing innovation, or quality of care.
• Maintains compliance with Medicare, HIPAA, OSHA, and Labor Laws.
• Represents the agency in collaboration with executive leadership in its relationships with other health organizations, government agencies, and third-party payers.
• Ensures maintenance of the physical building, including routine maintenance of equipment.
• Ensures ongoing commitment to excellent customer service.
• Completes required continuous training and education, including department specific requirements.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor's degree required in healthcare, human services, or business field. Master's preferred in Health or Human Services, or in Business Administration.
• Three plus years management experience with exceptional leadership and organizational/business management skills required.
• Strong human resources knowledge and experience.
• Effective communication skills, both verbal and written.
• Excellent presentation and interpersonal skills.
• Demonstrated success in program implementation, operations, and fiscal management.
• Electronic medical records experience strongly preferred.
• Some exposure to billing/data analysis.
• Three years FQHC experience preferred.