Call Center Representative **Earn Up to $19.00/hour** at Feldman Auto – Lansing, Michigan

Join Our Growing Team at Feldman Automotive Group!

At Feldman Automotive Group, we are dedicated to fostering growth and success for our team members. With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!

We are seeking dynamic individuals eager to take their careers to the next level and grow with us. Unlimited opportunities for advancement await those ready to succeed in a fast-paced, supportive environment. If you love working with new technologies and innovative products, we have the perfect opportunity for you to join our Service Call Center team. This is a great starting point for a career in retail automotive and an excellent way to familiarize yourself with the entire dealership experience. Please note: This is NOT a remote-based position.

Core Values

• Honesty and Integrity
• Respectful
• Fanatical Attention to Detail
• Team Player
• Fun & Enthusiastic

Benefits

• Medical, Dental, & Vision Insurance
• Life Insurance and AD&D
• 401(k) Plan
• Critical Illness & Accident Insurance
• Short and Long-Term Disability
• Paid Time Off

Responsibilities:

• Answer customer calls and follow up on service appointments
• Utilize multiple systems to retrieve customer information while on the call
• Be comfortable in a tech-savvy, fast-paced environment requiring multi-tasking
• Respond to phone, internet, and live chat inquiries using scripts and templates
• Provide customers with initial service information & direct them to the service department
• Follow up on leads that are not ready to make an appointment or have missed one
• Participate in team and process development sessions, maintaining positive relationships with teammates, service team, and dealership management
• Utilize CRM tracking systems daily

Requirements:

• Experience in an office-based work environment is beneficial
• Call-heavy role experience is highly preferred!
• Strong computer skills and the ability to multi-task in a tech-savvy environment
• Excellent verbal and written communication skills
• Team player attitude with a positive demeanor
• Prompt, courteous, and professional at all times
• Enthusiastic personality with a drive to succeed
• Willingness to submit to a pre-employment background check & drug screen

Ready to take the next step in your career? Apply today and join a team that supports your growth and success!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.