Customer Service Assistant (Short-term) at Team 1 Plastics – Albion, Michigan

This position provides coverage for a team member on leave, ensuring continuity in customer service, order processing, and daily operations, and is expected to be short-term in length (24-28 weeks). There is a potential for extension or full-time consideration based on business needs. The standard work schedule is Monday-Friday, 8:00 a.m. to 4:30 p.m.

About Team 1 Plastics

Team 1 Plastics is a world-class custom plastic injection-molding company located in Albion, Michigan. For nearly four decades, we’ve partnered with leading global automotive and transportation manufacturers to deliver high-precision plastic components with exceptional quality, speed, and consistency.

Founded in 1987 by three young plastic-engineering entrepreneurs, Team 1 Plastics has grown into a highly automated, technology-driven organization known for its commitment to innovation, reliability, and continuous improvement. Our modern facility operates 24/7 and features advanced robotics, automation, and a full range of injection-molding equipment, giving our team the tools they need to succeed.

Why People Choose to Work at Team 1 Plastics

• Stable, growing company with deep roots in the automotive industry
• Hands-on training and development—we invest in growing talent from within
• Cutting-edge manufacturing environment with robotics and modern systems
• A culture built on teamwork, integrity, and problem-solving
• Opportunities to work with industry-leading customers
• A leadership team that values people as much as performance

Team 1 Plastics continues to expand, upgrade equipment, and evolve with new technologies—and we’re always looking for great people to join our team. If you’re seeking a place where you can build a long-term career, contribute to meaningful projects, and be part of a supportive and forward-thinking culture, you’ll find your place here.

About the role

The Customer Service Assistant assists the administration department with tasks focused on providing a positive experience for our customers, team members, suppliers, and vendors.

What you'll do

• Responsible for entering production, service, non-stock, and forecast orders.
• Coordinate special shipments with the warehouse department.
• Report back orders to customers.
• Backup to the automated telephone assistant.
• Collect and distribute mail on a daily basis.
• Serve as the primary backup to the Customer Service Representative.
• Assist with any customer service issues when needed.
• Assist other departments at Team 1 with special tasks as time permits.

Required Qualifications

• High school diploma
• Solid basic math skills
• Pleasant demeanor in person and on the phone.
• Excellent attention to detail.
• Strong working knowledge of computers and applications.
• Persistence and ability to follow up on open items.
• Excellent organizational and interpersonal skills.
• Positive attitude and willingness to help out in different areas when requested.
• Ability to multitask and meet deadlines.

Desired Qualifications

• Previous customer service experience.
• Data entry experience.