Hourly Manager/Key Employee at Restaurants of America – Peoria, Arizona

Position Overview: Oversees essential business duties related to the day-to-day operations of the restaurant; specifically in the areas of Hospitality, Safety, Cleanliness, Kitchen and Bar. This position ensures the shift runs efficiently, provides clear direction to hourly employees, and communicates all necessary business, employee, customer updates to management team during shift changes. The hourly manager performs standard management duties, including opening and closing restaurant, completing employee checkouts, guest satisfaction, placing product orders, cash handling and maintaining a clean and organized restaurant. This position ensures all employees adhere to company policy and standards at all times.

Accountabilities
People

Leadership & Coaching

Training & Development
Customer

Guest Service & Atmosphere

Guest Satisfaction

Food & Beverage Quality
Financials

Deliver Results

Inventory Control
Standards

Responsible Alcohol Service

Food Safety/Sanitation

Facility Cleanliness

Safety & Security

Responsibilities

Monitor Staffing Levels

Proper Cash Handling

Following Proper Systems

Team Building

Vendor Relationships

To Go Service & Catering

Knowledge, Skills, Abilities

Basic knowledge in Microsoft Word and Excel

General knowledge in full service restaurant operations/ hospitality industry

Strong organization and planning skills

Strong operational skills in a customer-service & hospitality environment

Strong coaching skills

Intermediate mathematical computations skills

Ability to communicate clearly and concisely, both orally and in writing

Ability to build relationships at all levels

Ability to handle confidential and sensitive information

Ability to manage changing priorities

Qualifications

Top performing server or Kitchen employee