Lead Server/Shift Manager in Mesa, Arizona at Spickler NGW LLC

Lead Server/Shift Manager

Love wings and sports? Join our family, have fun and take pride in your work. Native Grill & Wings is looking for a Lead Server/Shift Manager.

Lead Server/Shift Manager - Job Responsibilities

- Oversee daily restaurant operations during assigned shifts to ensure efficient service.

- Coordinate and manage staff schedules, ensuring adequate coverage for peak times.

- Monitor service quality and customer satisfaction, addressing any issues promptly.

- Train, mentor, and support servers and other staff to maintain high standards of service.

- Handle customer complaints and resolve issues to maintain a positive dining experience.

- Ensure compliance with health and safety regulations and restaurant policies.

- Assist with the setup and breakdown of dining areas before and after service.

- Collaborate with kitchen staff to ensure timely and accurate order delivery.

- Lead by example in providing exceptional customer service and hospitality.

Lead Server/Shift Manager - Job Requirements

- Minimum of 3-5 years of FOH or BOH experience in a high-volume restaurant environment

- Strong communication and interpersonal abilities

- Ability to multitask and work efficiently under pressure

- Knowledge of food safety and sanitation regulations

- Proficient in POS systems and basic computer applications

- Availability to work flexible hours, including nights, weekends, and holidays

- Ability to train and mentor new staff members

- Physical ability to stand for long periods and lift up to 25 pounds

Lead Server/Shift Manager - Job Benefits

- Competitive hourly wage plus tips (Tips on serving shifts)

- Health insurance

- Sick leave

- Flexible scheduling

- 401(k) retirement plan with company match

- Employee meal discounts

- Professional development and training opportunities

- Opportunities for career advancement