Account Executive in Boston, Massachusetts at Cecelia Health

Who We Are:

Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences.

Position Overview:

Cecelia Health seeks to hire an experienced, strategic Account Executive responsible for managing and growing relationships with key customers and partners. This role serves as a senior commercial relationship owner, focused on understanding customer priorities, strengthening executive relationships, and identifying opportunities to expand Cecelia Health’s impact and partnership over time.

The Account Executive will manage complex healthcare relationships across health plans, PBMs, employers, and other healthcare organizations. This individual will develop a deep understanding of each customer’s organization, business priorities, stakeholders, and evolving needs to identify and advance opportunities for growth across populations, programs, and solutions.

The ideal candidate is an experienced healthcare account leader who is comfortable navigating large, matrixed organizations with multiple stakeholders and decision-makers. This individual is commercially minded, highly relationship-oriented, and skilled at turning customer needs and strategic priorities into opportunities for deeper partnership and revenue growth.

Primary Responsibilities:

• Serve as the senior commercial relationship owner for an assigned portfolio of strategic customers and partners.
• Develop a deep understanding of each customer’s organization, business priorities, key stakeholders, strategic initiatives, and evolving needs.
• Build and maintain trusted relationships with executive sponsors, day-to-day leaders, and key decision-makers across complex customer organizations.
• Develop and execute strategic account plans focused on relationship strength, retention, expansion opportunities, and long-term growth.
• Proactively identify opportunities to expand Cecelia Health’s relationship across additional populations, programs, disease states, business units, and solutions.
• Lead expansion opportunities from identification through close.
• Connect Cecelia Health’s capabilities and outcomes to customer priorities, translating program performance and emerging needs into opportunities for additional value.
• Navigate complex customer environments involving multiple business units, partners, vendors, consultants, and other stakeholders to understand decision pathways and advance strategic priorities.
• Serve as the internal quarterback for the commercial relationship, bringing together Account Management, Clinical, Operations, Product, Finance, Legal, and other teams as needed to support customer strategy and growth.
• Partner closely with operational teams to maintain visibility into program performance, customer sentiment, risks, and opportunities while maintaining clear accountability for the commercial relationship.
• Lead executive business reviews and strategic customer conversations focused on performance, priorities, future needs, and opportunities for expansion.
• Maintain accurate account plans, growth pipelines, forecasts, and CRM documentation.
• Own retention and growth targets for assigned customer relationships.

Requirements and Experience:

• Bachelor’s degree required.
• 7+ years of experience in strategic account management, client leadership, customer success, partnerships, or related commercial roles within healthcare.
• Demonstrated success managing and growing large, complex healthcare customer or partner relationships.
• Experience working with health plans, PBMs, large employers, government-sponsored programs, or other complex healthcare organizations strongly preferred.
• Proven ability to identify, develop, and close expansion opportunities within existing customer relationships.
• Strong executive presence and demonstrated ability to build credibility with senior customer stakeholders.
• Ability to navigate complex, matrixed organizations and understand stakeholder relationships, decision-making structures, and competing priorities.
• Strong commercial acumen with the ability to connect customer needs, program performance, and Cecelia Health capabilities to opportunities for growth.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Proven ability to lead cross-functional efforts and influence internal and external stakeholders without direct authority.
• Highly accountable, proactive, and comfortable owning retention and growth targets.
• Must reside in the United States.

Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws. 

Cecelia Health will never ask you to provide sensitive financial or personal information during recruitment or interviews. We will never extend a job offer without interviewing candidates via phone/video.