Customer Support Specialist in Troy, Michigan at Refloor

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!

Refloor is one of the fastest-growing flooring companies in the country, known for quality, service, and rapid expansion. We're looking for a Customer Support Specialist who’s responsive, organized, and confident communicating with customers in a fast-paced environment. In this role, you’ll manage real-time customer communication across text and chat, support Sales and Operations, and help ensure every customer knows what’s next throughout their experience with Refloor.

What You’ll Do:

• Manage inbound and outbound customer texts and chats

• Respond to live website chat inquiries in real time

• Route qualified opportunities to the Call Center

• Monitor conversations and escalate customer feedback or issues

• Support testing of new text and chat scripts

• Maintain professional, timely, and brand-aligned communication

What You Bring:

• Contact center, sales support, operations, or customer service experience

• Strong written communication and text/chat skills

• Excellent attention to detail and organization

• Ability to work independently in a fast-paced environment

• CRM experience a plus (HubSpot, Salesforce, or similar)

• Ability to work 11:30am–7:30pm, 5 days a week, including Sundays and Mondays

Benefits at Refloor:

• Hourly: $20-$22

• Paid Time Off (PTO) + Holiday Pay

• 401(k) Retirement Plan

• Medical, Dental, and Vision Insurance

• Life Insurance

• Fast-paced, team-oriented work environment

• Opportunities for growth in a rapidly expanding company

Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.

If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!