Area Manager in Chambersburg, Pennsylvania at LUDWICK EYE CENTER LTD

Summary The Area Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care while striving for continued improvement in operating and financial performance. In conjunction with leadership, the Area Manager plays a key role in the implementation and enforcement of the practice’s strategic plan(s).

Essential Duties and Responsibilities include the following. Other duties may be assigned as determined by OOMC Management.

• Responsible for the overall service experience and support of medical staff to help deliver clinical excellence to patients.

• Effectively promotes high standards of practice through adherence to policies, protocols and practice guidelines; identifies and corrects deficiencies in medical policies, protocols and guidelines utilizing performance improvement processes.

• Provides oversight of practice location and oversees all aspects of workflow management.

• Administrative and functional supervision of all clinical staff members including students, traveling staff members, support providers and medical providers.

• Develops delegates and monitors the Center’s operational goals, and ensures timely completion.

• In collaboration with the Marketing Department, develops a marketing strategy in order to create and implement a comprehensive marketing plan for the Center.

• Ensure appropriate staffing of professional and support staff in regards to patient scheduling and budgetary requirements.

• Communicates effectively with the clinical team to ensure quality of delivered care.

• Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.

• Plans and facilitates medical office meetings to communicate key initiatives and evoke change.

• Participates in medical staff educational programs and meetings.

• Responsible for addressing patient complaints.

• Manages staff schedules and approves time cards for payroll.

• Monitors and evaluates performance of staff members by setting goals and conducting performance appraisals.

• Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to OOMC’s policies.

• Recommends personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assists in the interpretation of and compliance with Human Resources, Practice-wide, and departmental policies and procedures.

• Assists in the hiring process by interviewing candidates and provides hiring recommendations based upon OOMC’s required competencies and desired behaviors.

• Assures Center’s compliance with relevant OOMC compliance and risk management policies.

• Actively supports Practice’s compliance with medical record keeping, MIPs documentation and reporting requirements.

• Reviews and approves all Center-related invoices for medical and office supplies.

• Assumes responsibility for office budget, reviews Profits and Loss Statements, marketing reports and other operational analyses to help drive growth and efficiency.

• Provides productivity reports to physicians.

• Identify opportunities to increase quality, safety, effectiveness and efficiency in the practice.

• Travel to other satellite locations.