Assistant General Manager in Maplewood, Minnesota at LIVINN HOTELS LTD

LivINN Hotels LTD is seeking a motivated Assistant General Manager to support daily hotel operations and lead front desk teams in delivering exceptional guest service. This full-time leadership role assists the General Manager, oversees staff, resolves guest concerns, and ensures company policies and service standards are met. Ideal candidates have hospitality experience, strong leadership skills, and a hands-on, service-focused approach.

Starting salary: $45,760 - $49,920 Depending on Experience

Must be available weekends and able to work any shift.

Benefits Include: Medical, Dental, Vision, Paid Life Insurance, Paid Time Off, Supplemental Benefits,401k and match.

• Oversee daily hotel operations and assume full responsibility when the General Manager is not on site
• Supervise, schedule, train, and support front desk staff, night audit, and breakfast attendants
• Participate in hiring, onboarding, coaching, and employee development
• Conduct performance evaluations and provide ongoing feedback
• Monitor reservations, check-ins, activity logs, and shift transitions
• Resolve guest concerns, complaints, and escalations professionally
• Review and verify employee timecards and department schedules
• Ensure accuracy in cash handling, safe counts, and key control
• Maintain inventory and ordering supplies as needed
• Enforce company policies, procedures, and service standards
• Promote teamwork, accountability, and ethical conduct

Qualifications

• Minimum of 2 years of hospitality or related industry experience
• Previous supervisory or leadership experience preferred
• Strong communication, organizational, and customer service skills
• Ability to work independently and make sound operational decisions
• Comfortable handling guest conflicts and high-pressure situations
• Ability to cover shifts on short notice when needed
• Ability to maintain required quality metrics
• Must pass a background check

Physical Requirements:

• Ability to sit or stand for extended periods
• Ability to lift up to 50 pounds
• Ability to bend, stoop, kneel, and perform light physical tasks as needed

Work Environment & Expectations:

• Fast-paced hospitality environment
• Requires flexibility in scheduling, including evenings, weekends, and holidays