Hotel General Manager in Fridley, Minnesota at LIVINN HOTELS LTD

LivINN Hotels is a growing hospitality company with locations across the Twin Cities metro and Sharonville, Ohio. We are a professional, agile, and fast-paced organization committed to delivering exceptional and memorable guest and resident experiences.

We are seeking a Hotel Manager to lead daily operations, drive financial performance, and inspire a high-performing team.

The Hotel Manager is responsible for overseeing all facets of hotel operations to ensure exceptional service, operational efficiency, and profitability. This role provides leadership to the management team and staff, ensuring alignment with company values, policies, and performance expectations.

Supervisory Responsibilities

Recruit, interview, hire, and train hotel staff

Oversee daily operations and staffing levels

Conduct performance evaluations and provide feedback

Handle employee discipline and terminations in coordination with Human Resources.

Key Responsibilities

Operations & Guest Experience

Oversee all hotel operations to ensure high-quality guest service and compliance with brand standards

Greet guests and handle special requests, complaints, and service recovery

Ensure maintenance issues are addressed promptly

Conduct regular property inspections for safety, cleanliness, and compliance

Financial & Administrative Management

Drive revenue and profitability by managing expenses and achieving sales goals

Analyze financial reports including Night Audit and operational data

Complete daily cash reports, bank deposits, and billing processes

Monitor accounts receivable, in-house balances, and collections

Manage payroll and scheduling to control overtime

Oversee purchasing and vendor coordination

Leadership & Team Development

Lead and develop a team-oriented work environment

Train, coach, and mentor employees for success and growth

Conduct regular staff meetings and training sessions

Promote company culture, values, and ethical standards

Recognize and reward employee performance

Compliance & Safety

Ensure adherence to OSHA, MSDS, and workplace safety standards

Conduct monthly fire drills and maintain emergency preparedness plans

Maintain proper documentation and reporting compliance

Sales & Community Engagement

Develop and support marketing strategies to promote the hotel

Build relationships with local businesses, vendors, and event planners

Participate in community events to strengthen local reputation

Administrative Duties

Prepare and send required reports to corporate

Maintain organized filing systems and documentation

Manage audits (cash, key, safety, and operational reports)

Required Skills & Abilities

Strong leadership and team management skills

Excellent communication and interpersonal abilities

High attention to detail and organizational skills

Strong problem-solving and decision-making capabilities

Financial acumen and analytical skills

Customer-focused mindset with conflict resolution ability

Proficiency in Microsoft Office or similar tools

Adaptability in a fast-paced, changing environment

Education & Experience

Bachelor’s degree in hospitality, Business Administration, or related field preferred

Minimum of 5 years of hotel experience preferred

Prior management experience strongly preferred

Physical Requirements

Ability to stand, walk, bend, and lift up to 50 lbs

Prolonged periods working at a desk and computer

Ability to communicate effectively in person and via technology

Flexibility to work varied shifts, including evenings, weekends, and holidays