Asst Dir-Customer Success Manager (Tech) in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Asst Dir-Customer Success Manager (Tech) in United States.

This role sits at the intersection of customer success, technical advisory, and enterprise relationship management, focusing on driving measurable value across complex data and SaaS environments. You will partner closely with enterprise clients to ensure adoption, retention, and long-term success while translating technical platform capabilities into clear business outcomes. Operating in a fast-paced, cross-functional setting, you will collaborate with engineering, product, and account teams to resolve issues, guide integrations, and optimize customer journeys. The position requires strong analytical thinking, communication skills, and the ability to manage strategic account plans. You will act as a trusted advisor, helping clients maximize value from data-driven and API-enabled solutions. This is a high-impact role where customer engagement directly influences growth, satisfaction, and product evolution.

Support end-to-end customer success by ensuring adoption, retention, and value realization across assigned enterprise accounts, while serving as a key technical and strategic advisor.

• Manage customer lifecycle success, including onboarding, adoption, health monitoring, retention, and expansion opportunities
• Act as a trusted advisor by guiding clients on best practices, product capabilities, and industry use cases
• Troubleshoot and support API-based integrations, including REST APIs, authentication flows, data feeds, and system behavior
• Lead customer engagements such as onboarding sessions, status reviews, and strategic business planning meetings
• Analyze customer usage data to identify risks, opportunities, and optimization strategies
• Collaborate with Engineering, Product, and internal stakeholders to resolve incidents, manage product changes, and improve customer experience
• Contribute to process improvements, documentation, training materials, and scalable customer success frameworks
• Support account planning efforts in partnership with account management teams to drive retention and growth

Bachelor’s degree in Business, Economics, Finance, Marketing, or a related field, combined with 3–5+ years of experience in customer success, account management, pre-sales, or customer-facing technical roles. Strong understanding of enterprise SaaS environments, APIs, and data-driven platforms is essential, along with the ability to translate technical concepts into business value.

• Experience in customer success, account management, or technical support within SaaS or data platforms
• Strong knowledge of APIs, including REST architecture, authentication, rate limits, and integrations
• Ability to manage complex customer relationships and deliver account planning and success strategies
• Excellent communication, presentation, and stakeholder management skills across technical and business audiences
• Strong analytical and problem-solving abilities with a data-driven mindset
• Familiarity with cloud concepts (Azure preferred), data feeds, and enterprise software environments
• Ability to work independently while collaborating effectively in cross-functional teams
• Curiosity toward AI tools and interest in improving workflows through emerging technologies

• Competitive base salary with eligibility for incentive compensation
• Comprehensive medical, dental, and vision insurance coverage
• Paid time off, parental leave, and flexible leave policies
• 401(k) retirement plan with employer contributions
• Life, disability, and accident insurance coverage
• Employee stock purchase plan with discounts
• Tuition reimbursement and learning/development support
• Exposure to enterprise-scale customers and advanced data/AI technologies
• Flexible work environment with remote options and occasional travel opportunities