Senior Desktop Engineer in Salt Lake City, Utah at PALLADYNE CORP

Location: Salt Lake City, UT (On-Site)

Palladyne AI (NASDAQ: PDYN) develops advanced AI and machine learning software that enables robotic systems to perceive, reason, learn, and act autonomously in dynamic environments.

We're looking for a Senior Desktop Engineer to own and improve the end-user computing experience across the organization. This hands-on role combines endpoint engineering, Intune and Jamf administration, automation, Windows and macOS support, and direct employee support. You'll design scalable endpoint solutions, solve complex technical challenges, and help ensure our teams have the technology they need to do their best work.

The ideal candidate is resourceful, adaptable, and comfortable taking ownership in a fast-paced environment where learning and problem-solving are part of the daily job.

What You'll Do

• Own the end-user computing environment, serving as the primary point of contact for technical issues and driving requests through resolution.
• Design, deploy, and maintain endpoint management solutions (Intune, Jamf Pro, Windows Autopilot, Apple Business Manager), including device provisioning, application deployment, patching, and software delivery.
• Manage and support Windows and macOS devices, including hardware deployment, diagnostics, repair, upgrades, and lifecycle management for laptops, monitors, conferencing equipment, and peripherals.
• Troubleshoot and optimize Microsoft 365 desktop applications and user productivity tools while maintaining secure endpoint configurations and compliance standards.
• Develop automation solutions using PowerShell, Bash, or similar tools to streamline deployments, support processes, and recurring operational tasks.
• Perform root-cause analysis on recurring issues, implement long-term solutions, and maintain technical documentation, self-service resources, and support procedures.
• Partner with IT leadership to improve endpoint strategy, user experience, operational efficiency, and desktop technology initiatives.

What Makes Someone Successful Here

• You are highly resourceful and comfortable operating independently.
• You enjoy solving complex problems and finding permanent solutions.
• You learn new technologies quickly and adapt well to changing priorities.
• You communicate effectively with both technical and non-technical users.
• You provide a high level of customer service and professionalism, including when supporting executive stakeholders.
• You take ownership, follow through on commitments, and thrive in environments with broad responsibility.

• 5+ years of progressive experience in Enterprise Desktop Support, Tier 3 Support, or a standalone IT support role.
• Strong expertise supporting Windows 10/11, macOS, enterprise laptop hardware, and endpoint management platforms such as Microsoft Intune and/or Jamf Pro.
• Experience deploying and managing endpoint provisioning solutions, including Windows Autopilot, Apple Business Manager, or similar technologies.
• Experience supporting Microsoft 365 desktop applications and troubleshooting client-side issues.
• Proficiency with PowerShell, Bash, or similar scripting languages for automation and systems management.
• Strong understanding of endpoint security technologies (EDR/XDR, BitLocker, FileVault), desktop networking fundamentals (TCP/IP, Wi-Fi, VPN), and device compliance.
• Proven ability to work independently, solve complex technical problems with limited escalation paths, and provide high-touch support to employees at all levels, including executives.

Preferred Requirements

• Experience working in a startup, small-team, or high-growth environment where responsibilities span both support and engineering functions.
• Experience with Entra ID user and group management supporting endpoint deployments.
• Microsoft Endpoint Administrator, Jamf, CompTIA A+, Security+, or similar certifications.

Why Join Palladyne AI?

Join a growing team at the forefront of robotics and AI, where you'll have direct ownership of the technologies and processes that support every employee across the organization. You'll have the opportunity to implement new solutions, improve the employee experience, and make a visible impact as we scale.

Location

This position is based in Salt Lake City, Utah and requires regular on-site presence. Remote work is not available for this role.

Benefits & Perks

• Competitive salary
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Paid time off and company holidays
• Professional development opportunities

Work Authorization & Clearance

This position requires the ability to work in the United States without current or future sponsorship.

Depending on the nature of the work, the ability to obtain and maintain a U.S. security clearance may be required. Candidates may be asked to provide additional information relevant to clearance eligibility in accordance with applicable laws and regulations.

The Fine Print

No third-party candidates will be accepted.

Palladyne AI is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.