Salesforce Business Anlyst in India at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Business Analyst based in India.
In this role, you will act as a key bridge between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions that drive operational efficiency and user experience. You will play a central role in shaping and optimizing Salesforce capabilities across Sales, Service, and Experience Clouds. The position involves gathering requirements, analyzing processes, and identifying improvement opportunities that enhance business outcomes. You will collaborate closely with developers, administrators, and project managers throughout the entire delivery lifecycle. This is a highly collaborative environment where your analytical thinking and Salesforce expertise directly influence platform performance and business value. You will also contribute to solution design, testing, training, and continuous platform enhancement. The role offers strong exposure to enterprise-scale digital transformation initiatives within a fast-evolving technology ecosystem.
- Gather, analyze, and document business requirements from stakeholders, translating them into clear functional specifications for Salesforce solutions and enhancements.
- Conduct gap analysis between existing business processes and Salesforce platform capabilities, identifying opportunities for optimization and automation.
- Design and recommend scalable Salesforce solutions, including configuration of objects, fields, workflows, validation rules, reports, and dashboards.
- Collaborate with Salesforce developers, administrators, and project managers across the SDLC to ensure successful delivery of business-aligned solutions.
- Support creation of user stories, process flows, and detailed documentation to guide development and implementation activities.
- Lead and support testing activities, including test plan creation and User Acceptance Testing (UAT) to ensure solution quality and alignment with requirements.
- Facilitate stakeholder workshops and requirement-gathering sessions, ensuring clarity, alignment, and effective communication across teams.
- Provide end-user training and ongoing support to ensure smooth adoption of Salesforce features and enhancements.
- Act as a Salesforce subject matter expert, staying up to date with new releases and advising on their business impact and value.
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
- 3+ years of experience as a Salesforce Business Analyst in enterprise or complex CRM environments.
- Hands-on experience with Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
- Strong understanding of Salesforce configuration including objects, fields, workflows, validation rules, reports, and dashboards.
- Salesforce Administrator Certification (ADM 201) is required; additional Salesforce certifications are highly preferred.
- Experience working in Agile environments (Scrum, Kanban) with cross-functional teams.
- Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders effectively.
- Ability to document, simplify, and communicate complex concepts clearly.
- Exposure to data migration, integrations, or development technologies (Apex, LWC, Visualforce) is a plus.
- Strong stakeholder management skills with a proactive and solution-oriented mindset.
- Competitive salary package aligned with experience and market standards
- Comprehensive health insurance coverage
- Flexible work arrangements including hybrid/remote options (role dependent)
- Paid time off and leave policies supporting work-life balance
- Learning and certification support for Salesforce and related technologies
- Career growth opportunities within large-scale digital transformation programs
- Exposure to global enterprise systems and innovative CRM solutions
- Inclusive and collaborative work culture focused on continuous learning.