Manager, Learning Services in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Learning Services in United States.

This leadership role is focused on shaping and delivering impactful learning strategies that support customer success, operational excellence, and organizational growth. You will oversee a dedicated training and learning services team responsible for designing and delivering educational programs across new implementations and existing client environments. The position combines people leadership, instructional design, strategic planning, and operational management within a collaborative professional services environment. You will work cross-functionally with stakeholders, vendors, and leadership teams to enhance learning experiences and optimize training delivery methods. This role offers the opportunity to influence enterprise-wide learning initiatives while driving innovation in training practices and customer enablement. Ideal for a strategic and people-focused learning professional, this position provides a strong balance of leadership, creativity, and business impact in a fully remote setting.

• Lead and manage the Learning Services team, including hiring, onboarding, coaching, scheduling, and ongoing professional development of training staff.
• Design, implement, and oversee customer training programs aligned with business objectives and operational goals.
• Develop and deliver learning solutions using a variety of instructional methods, including instructor-led sessions, webinars, e-learning, coaching, and job aids.
• Collaborate with senior leadership, stakeholders, and vendors to improve learning effectiveness, utilization, and operational efficiencies.
• Evaluate training outcomes and learning effectiveness to continuously improve curriculum, delivery methods, and customer experience.
• Manage revenue forecasts, budgets, vendor relationships, and external training partnerships.
• Drive innovation in learning practices by implementing modern training technologies, mentorship programs, and strategic development initiatives.
• Support conferences, workshops, and customer-facing events through educational content development and facilitation.

• Bachelor’s or Master’s degree in Adult Learning, Human Resources, Organizational Psychology, Learning & Development, or a related field.
• Proven experience in a Training Manager, Learning Services Manager, or similar leadership role within a corporate environment.
• Strong understanding of the full learning lifecycle, including needs assessment, instructional design, development, delivery, and evaluation.
• Experience implementing enterprise learning strategies and managing training operations at scale.
• Proficiency with Learning Management Systems (LMS) and Microsoft Office tools.
• Strong leadership, communication, project management, and budgeting skills.
• Ability to collaborate cross-functionally and influence stakeholders at all organizational levels.
• Familiarity with both traditional and modern training methods, including workshops, simulations, e-learning, and coaching.
• Ability and willingness to travel up to 25%, including international travel eligibility with a valid passport.

• Competitive salary range of CAD $100,000 – $110,000 annually.
• Fully remote work opportunity available across Canada and the United States.
• Comprehensive medical, dental, and vision coverage fully paid from the first day of employment.
• Generous paid time off including 3 weeks of vacation and 5 personal days.
• Employee stock ownership and RRSP/401(k) matching programs.
• Lifestyle rewards and additional wellness-focused perks.
• Opportunity to work in a collaborative and growth-oriented professional services environment with strong career development support.