JobTarget Logo

Client Care Supervisor in White Plains, New York at Choice Of New Rochelle In

NewSalary: $42000 - $48000
Choice Of New Rochelle In
White Plains, New York, 10601, United States
Posted on
New job! Apply early to increase your chances of getting hired.

Explore Related Opportunities

Social and Community Service Managers jobs near me in New YorkJobs near me in New YorkSocial and Community Service Managers jobs

Job Description

Purpose of the Role:

Responsible for managing a team of Client Care Coordinators providing case management services to clients with mental health and/or chronic health conditions. In the process, ensure adherence to policies, procedures, and regulations while safeguarding quality and driving positive and measurable outcomes.

Essential Functions of the Role:

  • Supervise, train, and develop assigned Client Care Coordinators (CCC) in their ability to addresses their client’s immediate and emerging needs, resolve issues, advocate, and connect clients to needed resources such that their lives become stable, recovery centric and interactive (minimizing isolation).
  • Lead and coach assigned team in a manner they become increasingly independent in their capability to manage day-to-day interactions by developing their problem solving, communication and advocacy skills; as well as providing them with needed training (one-on-one, field visits, team meetings, outside training, etc.) that will result in effective and outcome-oriented care coordination.
  • Ensure care plans and activities are aligned with client goals and in compliance with Health Home or Grant Funding requirements; eliminate potential issues related to billing, reimbursements to the agency and/or an audit from an external entity.
  • Review a minimum of 10 client case notes per CCC, per week. Monitor and ensure all information (assessments, care plans, care notes) are timely, correlate to and support defined and evolving care plans, notes are professionally written and input correctly into case management system. Provide timely and constructive feedback and act accordingly on areas identified as needing improvement.
  • Be aware of and provide guidance, and/or direct involvement on cases presenting acute needs.
  • Conduct supervision meetings with each CCC (one-on-one) reviewing key metrics.
  • Comply with all other reporting requests made by management.
  • Monitor CCC quality through direct calls to clients, field visits etc., side-by-side.
  • Develop productive and results oriented relationships with mission critical persons at outside organizations, such as (but not limited to): Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office.
  • Do not settle for “because that’s the way it has always been done”; be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large.
  • Team and location assignments based on Agency needs.
  • Other activities as assigned.

    • Work Schedule:

    Monday – Friday, 9am – 5 pm, 35 hours per week, however flexibility required to address client and Agency needs.

    Physical Environment:

  • Traditional office environment.
  • Must be comfortable attending appointments at various agencies, facilities, and clients’ homes.

    • Qualifications for this Role:

  • Proven ability to empathize with the clients we serve.
  • Tenacity and passion for this work, balancing objectivity, and empathy.
  • Minimum 2–3 years of care–related experience in advocacy, mediation, and crisis management.
  • Bachelors in an area of Human Services, Psychology, or 5 years equivalent work experience.
  • 2 years prior supervisory experience highly preferred.
  • Computer literacy required.
  • Bilingual English/Spanish a plus.
  • Flexible availability – based on client and Agency needs.

    • Compensation range: $42,000-$48,000

    Job Location

    White Plains, New York, 10601, United States

    Frequently asked questions about this position

    Similar Jobs In White Plains, New York

    Urgently Hiring

    Program Director

    WEST SIDE FED SR.SUP
    New York, New York
    Urgently Hiring

    Social Services Coordinator

    Connecticut Institute for Communities, Inc.
    Norwalk, Connecticut

    Full Time Residence Manager

    Mercy Home for Children Inc.
    Brooklyn, New York
    New

    Program Director

    JASA
    Bronx, New York

    Program Coordinator

    Grand St Settlement Inc.
    Brooklyn, New York

    Apply NowYour application goes straight to the hiring team