Medical Records and Customer Support Spec in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Medical Records and Customer Support Spec based in United States.

This role offers the opportunity to support the healthcare ecosystem by helping patients, providers, and organizations access critical medical information efficiently and securely.
You will play an important part in managing medical record requests while ensuring accuracy, confidentiality, and compliance with healthcare privacy standards.
The position combines administrative coordination, customer support, and health information management in a fast-paced environment.
You will work closely with internal teams while responding to patient needs and helping maintain smooth information workflows.
This is an excellent opportunity for someone who is detail-oriented, dependable, and motivated to make a meaningful impact in healthcare operations.
The role provides a supportive environment with opportunities to learn, grow, and develop within a mission-driven organization.

The Medical Records and Customer Support Specialist is responsible for processing healthcare information requests accurately and efficiently while providing excellent service to patients and stakeholders. This role requires strong attention to detail, adherence to privacy regulations, and the ability to manage a high-volume workload in a collaborative environment.

• Process medical record requests accurately and efficiently according to established procedures.
• Manage incoming requests received through multiple channels and ensure timely completion within required service timelines.
• Respond to patient questions and requests through phone communication with professionalism and empathy.
• Maintain strict compliance with HIPAA guidelines and protect the confidentiality of protected health information (PHI).
• Support overflow processing needs during periods of increased volume or coverage requirements.
• Review requests, identify potential issues, and provide feedback regarding request volume and operational challenges.
• Perform general administrative duties to support daily team operations.
• Maintain consistent productivity and quality standards while working in a fast-paced environment.
• Complete required privacy, security, and company training programs to ensure compliance.
• Collaborate with team members and managers to achieve service and operational goals.

The ideal candidate is a reliable and motivated professional who can quickly learn new processes, manage confidential information, and provide high-quality support in a healthcare environment. Success in this role requires strong organization, communication skills, adaptability, and a commitment to delivering accurate and timely service.

• Strong attention to detail and ability to handle confidential information responsibly.
• Ability to learn quickly and adapt to new systems, workflows, and processes.
• Dependable work ethic with strong follow-through and accountability.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• Strong verbal communication skills and comfort assisting patients by phone.
• Positive attitude with a willingness to support team goals.
• Ability to work independently while collaborating effectively with team members.
• Commitment to following HIPAA regulations and organizational privacy standards.
• Previous healthcare, customer service, administrative, or medical records experience is a plus but not required.

• Hourly compensation range of $16.00 to $16.50.
• Remote work opportunity.
• Collaborative and supportive work environment.
• Opportunities for professional growth and career advancement.
• Medical, dental, and vision insurance options.
• 401(k) matching program.
• Paid time off.
• Paid volunteer day opportunity.
• Opportunity to contribute to improving access to healthcare information.