Front Desk Manager in Jackson, Wyoming at Generation Hospitality

Welcome to Jackson Southtown

Experience breathtaking hotels in Jackson Wyoming like never before. Located near Yellowstone and Grand Teton National Park, our newly renovated extended-stay hotel puts you in the heart of it all, offering modern comfort and convenience.

About the Role

As Front Desk Manager, you'll run day-to-day front office operations and make sure every guest gets a smooth check-in, a comfortable stay, and a friendly check-out. You'll hire, train, schedule, and coach the front desk team, handle guest issues, and work closely with the General Manager and housekeeping to keep the property running well.

What You'll Do

• Lead, train, schedule, and supervise front desk agents and night auditors
• Oversee check-in, check-out, reservations, and room assignments
• Resolve guest complaints quickly and professionally
• Manage room inventory, rates, and online travel agency (OTA) listings to support occupancy and revenue goals
• Review night audit reports, cash handling, deposits, and daily balancing
• Coordinate with housekeeping and maintenance on room status and guest requests
• Monitor and respond to online guest reviews
• Enforce hotel policies, safety procedures, and brand standards
• Cover front desk shifts as needed, including evenings, weekends, and holidays

What We're Looking For

• 2+ years of front desk or guest services experience in a hotel or motel
• 1+ year of supervisory or lead experience preferred
• Experience with a property management system (PMS) such as Hotel Effectiveness, or similar
• Strong customer service, problem-solving, and communication skills
• Comfortable with cash handling and basic financial reporting
• Able to work a flexible schedule, including weekends and holidays
• High school diploma or equivalent required; hospitality degree a plus
• Bilingual (English/Spanish) a plus

Benefits

• Competitive compensation
• Complete benefits package
• Hotel stay discounts
• Growth opportunities within an expanding hotel group