Administrative Support Associate II/UKHC in Lexington, Kentucky at University of Kentucky

None

May include sitting and/or standing for > 5 hours at a time; Computer work

Primarily dayshift; 8a – 4p; Monday thru Friday

This role is responsible for supporting daily Refill Call Center operations through a combination of administrative oversight, patient communication, and documentation management. Key responsibilities include assisting with staff training and scheduling, maintaining operational workflows and SOPs, managing phone triage and customer service needs, handling and following up on escalation requests, and ensuring accurate documentation within the EHR. The position serves as a liaison between patients, pharmacies, clinics, and internal teams to support efficient, high-quality patient care while demonstrating strong attention to detail, professionalism, and adherence to department protocols.

Microsoft Office Software applications; basic Windows/PC skills.

Administrative and/or personnel support experience; Payroll and/or timekeeping

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.