Specialist- HR Operations in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Specialist – HR Operations in India.

This is an excellent opportunity for an HR professional who thrives in a fast-paced, people-centric environment and enjoys balancing operational excellence with employee support. In this role, you will manage core HR processes, employee queries, compliance activities, and HR systems while collaborating with stakeholders across multiple teams and regions. The position combines hands-on operational delivery with process improvement and quality assurance responsibilities, making it ideal for someone who enjoys ownership and continuous improvement. You’ll play a key role in ensuring smooth HR service delivery, maintaining accurate documentation, and driving employee satisfaction through responsive and efficient support. The role also offers exposure to global HR operations, modern HR technologies, and cross-functional collaboration in a dynamic remote work environment. If you are detail-oriented, proactive, and passionate about delivering exceptional HR experiences, this opportunity offers strong professional growth and impact.

• Manage Tier 1 and Tier 2 HR queries and transactions related to core HR operations using HR platforms and case management systems.
• Deliver accurate and timely responses to employee inquiries while maintaining high service quality standards and adherence to operational procedures.
• Ensure first-time-right resolution of HR cases to improve employee experience and reduce case re-openings.
• Handle escalations from HR partners and stakeholders, conduct root cause analysis, and recommend corrective actions.
• Maintain, review, and update HR process documentation, SOPs, and process maps to ensure operational consistency and compliance.
• Support compliance-related activities, including task tracking, approvals, invoicing processes, and monitoring deadlines across multiple entities.
• Collaborate with process owners and internal stakeholders to improve workflows, drive operational efficiencies, and enhance service delivery.
• Monitor KPIs, SLAs, and customer service standards while proactively identifying trends, risks, and opportunities for improvement.
• Participate in stakeholder and client calls, ensuring proper communication, documentation, and follow-up on action items.
• Support workload coordination and resource management to ensure timely delivery of HR operational objectives.

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 4–5 years of experience in HR operations, HR shared services, or client service environments.
• Hands-on experience with HR platforms such as Workday and ticketing/case management tools like ServiceNow or Workday Help.
• Strong understanding of core HR processes, employee lifecycle management, and HR operational best practices.
• Knowledge of labor laws and HR compliance requirements is essential.
• Advanced proficiency in Microsoft Office Suite, especially Excel, Word, PowerPoint, and Outlook.
• Excellent verbal and written communication skills with strong customer service orientation.
• Strong organizational skills with the ability to manage multiple priorities and work effectively under tight deadlines.
• High attention to detail, analytical thinking, and problem-solving capabilities.
• Ability to work independently in a remote and fast-paced environment while collaborating effectively with global teams and stakeholders.
• Proactive mindset with a strong focus on process improvement, operational efficiency, and employee experience.

• Competitive compensation package and comprehensive employee benefits.
• Fully remote work opportunity based in India.
• Exposure to global HR operations and collaboration with international teams.
• Career growth opportunities within a dynamic and fast-evolving organization.
• Inclusive and collaborative work culture focused on employee development and well-being.
• Access to learning resources, professional development programs, and skill-building opportunities.
• Opportunity to work with leading HR technologies and enterprise platforms.
• Supportive environment that encourages innovation, ownership, and continuous improvement.