IT SUPPORT TECHNICIAN in Las Vegas, Nevada at Nevada Health Centers I

The IT Support Technician provides responsive, customer-focused technical support by receiving, documenting, prioritizing, troubleshooting, and resolving user requests involving desktop systems, software, hardware, networking, communications, and remote connections. This role takes ownership of incidents through resolution, applies temporary or permanent fixes, escalates issues when appropriate, monitors aging requests, and helps ensure timely service restoration. Responsibilities include installing, configuring, testing, maintaining, and repairing technology; evaluating hardware, software, and system solutions; maintaining technical documentation; and recommending improvements to support procedures, response times, training, and customer satisfaction. The technician also trains and coaches users, consults on business processes and technology solutions, supports user security administration and data integrity, and coordinates equipment delivery, software licensing compliance, inventory, and asset control. The position requires strong verbal and written communication, positive working relationships with technical and non-technical colleagues and customers, discretion in protecting confidential information within NVHC systems, compliance with HIPAA, OSHA, and other regulatory requirements, and travel to health center locations as needed. Additional responsibilities include supporting departmental initiatives and completing other assignments from department leadership.