MOVE IN COORDINATOR - THE CARLISLE in LANTANA, Florida at Liberty Healthcare Management

Liberty Cares
With Compassion

Liberty Senior Living is currently seeking an experienced:

MOVE-IN COORDINATOR

Job Summary:

• Develop and sustain customer relationships throughout the sales process to successfully manage and execute the move in process.
• Complete move in paperwork with new resident or responsible party and ensure it’s uploaded to applicable systems in a timely fashion.
• Provide excellent customer service, have attention to detail and communicate move-in dates and times with teammates to ensure a positive customer experience.
• Conduct follow up and follow through on activities in an effort to retain prospects and new residents.
• Conduct on site sales and lead tours as needed.
• Conduct off site sales appointments and outreach activities as directed.
• Support and participate in sales events for prospects and residents that may be on or off-site.
• Interact with lead sources, prospects and residents through a variety of outreach, sales functions and in-community activities.
• Required to learn and utilize the CRM system to record and track all prospect engagement as prospects move through the sales cycle.
• Strive to achieve and/or exceed goals related to prospect activities, scheduling/facilitating tours, achieving priority partners and occupancy.
• Work cooperatively with other departments for the benefit of the new resident to transition to the community in a stress-free environment.
• Maintain confidentiality of medical information and/or contact information.
• Must know and comply with all applicable rules, policies, standards and guidelines related to employment with Liberty Senior Living and its communities.
• Other duties as assigned by Supervisor.

Job Requirements:

• Must have a college degree (A.A. or Bachelor’s) in Marketing, Business Administration or related.
• 2+ years’ previous sales and/or marketing experience preferred.
• Must have excellent interpersonal, communication skills with the prospects, visitors, residents and staff.
• Maintains positive attitude, tone and atmosphere while being conscientious, trustworthy, dependable and punctual.
• Must treat each prospect, visitors, residents, staff and your supervisor with courteousness and respect.
• Must demonstrate neat appearance and good personal hygiene and set example for other staff by wearing appropriate uniform/attire and nametag as established by supervisor.
• Must know and follow fire and safety protocols, infection control practices and wearing of protective equipment.
• Must attend all required in-service training.
• Must be proficient in Microsoft Office.

Visit www.libertyseniorliving.com for more information.
Background checks/drug-free workplace.
EOE.