Student Enrollment Coordinator in New Orleans, Louisiana at NOLA Public Schools

Communication-The SEC will:

• Adhere toall Family Resource Center protocols, including providingexceptionalcustomer serviceandmaintainingaccuraterecords of incomingvisitors;

• Communicate highly effectiveoral, written,and digitalcommunication expectationstofamilies;

• Maintain Family Servicesexpectations forphone andvirtual calls,emails,tickets/cases, andenrollment systems (Avela,Calendly,Salesforce, Omni-Channel, Microsoft Teams, Zoom);

• Adhere to team/department expectationsutilizedfor current and/or future enrollmentimplementations;

• Provide interpretation/translation services tofamilies,whenappropriate.

Early ChildhoodEnrollment–The SEC will:

• Providefamilies with objective, informed informationregardingEarly Childhood enrollment options,supporttheEarly Childhoodapplication process,andassistfamilies withwaitlist;

• Determineapplicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents againstthosecriteria;

• DocumenteveryEarly Childhood account/application to reflect currentfamilySNAP, verification, and in-person and virtual communicationstatuses;

• Successfullyverify<95% ofassignedEarly Childhood applications and application documentsbased on team expectations andEC local, state, and federal verification categories.

K-12 Enrollment–The SEC will:

• Providestudents and families with objective, informed informationregardingcitywide school choice, performingsupportof the application process, and managing mid-year and pre-year school placements for families moving to the city throughout theyear;

Community,Student, andFamily Outreach–The SEC will:

• Participateinoccasionalevenings and/or weekend enrollment events providing supportforenrollment activities for New Orleans families and students throughout theyear;

• SECs will attendscheduledoutreach activities per fiscal year(virtualor in-person);

• Escalate parent and student concerns as needed to management, in coordination with district accountability offices and standards.

Coordination –The SEC will:

• Ensure FamilyResourceCentersarewelcoming, organized, andmaintained, including keeping a tidy workenvironment;

• Maintainsconscientious studentdatausing Salesforce and Avela enrollment platforms, in alignment with district standards and State and local student privacylaws;

• Internalizes and implementsall district guidelinespertaining toenrollmentproceduresandparent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited Englishproficiency,and early childhood educationstudents;

• Escalates parent and student concerns as needed to theExecutiveDirector of Family Services, in coordination with district accountability offices andstandards;

• Performsadditionalstudent services as needed, including calls and text messages, attendance at community events, work permitissuance;

• Attends staff and other districtmeetings asnecessary;

• Performs other duties asrequired.