Student Enrollment Advisor in New Orleans, Louisiana at NOLA Public Schools

Provides students and families with objective, informed informationregardingcitywide school choice, performingback-of-housesupport of the application process;

Providesexemplarycustomer service, answering incoming callsandtimelyresponse of emails;

Conductsvirtual appointments for families seeking enrollmentassistance;

Maintainsconscientious studentdatausingSalesForce, a student information platform, in alignment with district standards and State and local student privacylaws;

Internalizes and implementsall district guidelinespertaining toenrollmentproceduresandparent rights and responsibilities, including State and local guidance on specific student populations, such as students with special needs, limited Englishproficiency,andearly childhood educationstudents;

Determinesapplicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents againstthosecriteria;

Document every Early Childhood account/application to reflect current family SNAP, verification, and in-person and virtual communicationstatuses;

Successfully verify < 95% of assignedEarly Childhood applications and application documents based on team expectations and EC local, state, and federal verification categories;

Escalates parent and student concerns as needed to theExecutiveDirector of Family Services, in coordination with district accountability offices andstandards;

Performsadditionalstudent services as neededincludingattendance at community events;

Requires participation inoccasionalevenings and/or weekend enrollment events providing supportforenrollment activities for New Orleans families and students throughout theyear;

Attendsstaff and other districtmeetings asnecessary;

Providesadministrative support totheExecutive Director of Family Services andassistsStudent Enrollment Coordinators as needed;

Performs other duties asrequired.