Client Success Manager in New York, New York at Confidential

We are a high-growth performance marketing company is looking for an experienced Client Success Manager to join our team. In this role, you will own end-to-end management of some of the most recognized names in home services and help them unlock growth through insight, execution, and collaboration. You will serve as the voice of the client internally, develop a deep understanding of their business objectives and deliver measurable impact for both your partners and our business.

This is a role focused on growing client relationships through scope expansions, as we have very high client retention rates.

Key Responsibilities:

• Build andmaintaintrusted partnerships with client stakeholdersandtranslate insights into actions
• Manage day-to-day workflow and deliverables across multiple concurrent projects/campaigns for your book of business
• Collaborate with internal teams (sales, creative, media operations,tech, etc.) to develop strategic marketing plans
• Analyze data and develop detailed marketing reports that clearlydemonstrateperformance against KPIs and successmetrics
• Proactivelyidentifynew opportunities within existing accounts through strategicconsultationandbuildingjoint business plans

Requirements:

• Bachelor'sdegree
• Ability to work in person in our NYCoffice Tuesday-Thursday most weeks
• 3-5+ years of experienceinclientsuccess roles;performance marketingexperience is a plus.
• Outstanding verbal and written communicationskills
• Strong understanding of the digital marketing landscape
• Excellent project management skills with ability to manage multiple priorities
• Data-driven, with experience using analytics tools to interpret performance
• Exceptional critical thinking,problem-solvingand decision-making abilities
• Familiarity with AI(specificallyClaude)use cases forClient Successis a strong plus

Why work with us?

• PE-backed and fast-growing-real momentumandreal opportunity to grow with us
• Long-termsustainability– ourclientsprovideahigh-ticket,physical service thatcan’tbe replaced byAI
• High Client Retention-our partnersgenuinelylike working with us!
• Midtown Office Location-convenientoffice location for easy commute
• Hybrid work model-Tuesday–Thursday in office, flexibility the rest of the week
• Unlimited PTO-we trust you to get the work done and take the time you need

This is a rare opportunity to step into a high-impact role, managing enterprise-level partnerships while building your career alongside some of the sharpest operators in performance marketing.

Ready to grow with us? Submit your resume to apply.