Senior Solutions Engineering, Post-Sales in Canada Creek, Nova Scotia at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Engineering, Post-Sales based in Canada.
This role sits at the intersection of technical expertise, customer success, and strategic solution design within a fast-evolving IoT and connected mobility ecosystem. You will act as a trusted post-sales technical advisor, helping partners and enterprise customers unlock the full value of a large-scale telematics platform. Working closely with sales, product, and engineering teams, you will translate complex technical capabilities into real-world business outcomes. You will lead solution design, integrations, and optimization efforts across diverse customer environments, ensuring long-term adoption and success. The environment is highly collaborative and data-driven, with a strong emphasis on problem-solving, innovation, and continuous improvement. This is a high-impact role where your expertise directly influences customer outcomes, product evolution, and ecosystem growth.
Serve as a senior post-sales technical expert, driving successful adoption, integration, and optimization of solutions across enterprise customers and strategic partners.
- Act as the primary technical advisor for customers and partners, ensuring deep understanding and effective use of the platform and ecosystem.
- Lead complex solution design, implementation support, and integration efforts across APIs, data systems, and third-party tools.
- Collaborate with sales and revenue teams to identify expansion opportunities and translate technical capabilities into business value.
- Support troubleshooting, escalation resolution, and technical problem-solving for high-impact customer issues.
- Develop and maintain technical documentation, best practices, and enablement materials for internal teams and partners.
- Partner with product and engineering teams to provide structured customer feedback and influence product roadmap decisions.
- Mentor and support other solutions engineers, sharing expertise and promoting technical excellence across the team.
Experienced solutions engineering professional with 5–8+ years in technical, customer-facing roles such as solutions engineering, technical account management, or systems integration.
- Strong background in IoT, telematics, APIs, or connected platform technologies with hands-on technical expertise.
- Experience working with programming or scripting languages such as Python, SQL, Java, or C# and building API-based integrations.
- Proven ability to manage complex enterprise customer relationships and drive post-sales success outcomes.
- Strong problem-solving skills with the ability to diagnose technical issues and design scalable solutions.
- Experience collaborating cross-functionally with sales, product, engineering, and customer support teams.
- Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences.
- Familiarity with data analysis, visualization tools, and enterprise systems such as CRM or ticketing platforms is highly valued.
- Competitive compensation aligned with experience and market benchmarks
- Remote-first flexibility across the United States with collaborative virtual work culture
- Comprehensive health, dental, and vision insurance coverage
- Retirement savings programs with employer contributions
- Paid time off, parental leave, and flexible work arrangements
- Learning and development programs to support continuous technical and professional growth
- Wellness initiatives and employee support resources
- Exposure to large-scale IoT, data, and connected mobility technologies