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What is the role of a Help Desk Tech II at Memorial Hospital of Sweetwater County?

The Help Desk Tech II position at Memorial Hospital of Sweetwater County is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Help Desk Tech II job located?

Rock Springs, Wyoming, 82901, United States

What type of employment is offered for this Help Desk Tech II role?

Full-time or part-time position

What is the expected salary for this Help Desk Tech II job?

Compensation will be discussed during the hiring process.

Help Desk Tech II job near me in Rock Springs, Wyoming at Memorial Hospital of Sweetwater County

Help Desk Tech II

OUR CULTURE OF PERSON-CENTERED CARE
- At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the “Planetree” methodology of “Person-Centered Care”. These guide our decisions, shape our culture, and define the expectations for every member of our team.
  
  Our Mission: Compassionate care for every life we touch
  
  Our Vision: To be our community’s trusted healthcare leader
  
  Our Values:
  • Be Kind - Demonstrating compassion, consideration, and thoughtfulness
  • Be Respectful - Being mindful of individual perspectives, priorities and needs
  • Be Accountable - Taking responsibility for our commitments, behaviors, and actions
  • Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal
  • Embrace Excellence - Dedicated to setting standards that meet and exceed expectations
JOB SUMMARY
- The Help Desk Technician – Level 2 provides advanced technical support and serves as an escalation point for complex or unresolved issues. This role supports clinical and non-clinical staff by diagnosing and resolving technical problems, coordinating with vendors and senior IT staff, assisting with service desk operations, and supporting cross-departmental technology initiatives.
JOB QUALIFICATIONS
- Education:
  - High School Diploma or equivalent required.
    
    Associate of Science degree or certification(s) in appropriate Information Technology field or directly related experience supporting a medium to large computer operation preferred.
- Certifications/Licenses:
  - Must successfully complete support certification A+ Core 1 & 2, or equivalate certification within the first year of employment.
    
    Must be ladder trained certified within 90 days of employment.
- Job Knowledge and Skills:
  - Minimum of 1-year experience in a Help Desk support or computer repair position preferred.
    
    Understanding of PC hardware, peripherals, operating systems, and Microsoft Office.
    
    Basic knowledge of network protocols, switches, and e-mail.
    
    Possesses basic diagnostic and troubleshooting skills.
    
    Ability to communicate in English; both verbally and in writing.

Help Desk Tech II in Rock Springs, Wyoming at Memorial Hospital of Sweetwater County

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