Deposit Operations Specialist in Nashville, Tennessee at INSBANK

Why This Role Matters at INSBANK:

At INSBANK, our long-term vision is built one client interaction, one decision, and one act of follow-through at a time. Every role, whether client-facing or behind the scenes, helps shape the experience our clients have with our bank: how well we listen, how clearly we communicate, how reliably we deliver, and how confidently they can plan for what’s next. We succeed when we work with respect, ownership, and collaboration across teams, bringing the right partners together to solve problems and do what’s right. When we show up for one another and for our clients, we strengthen relationships, protect the bank, and create sustainable results for the future.

Job Purpose

The Deposit Operations Specialist, also referred to as an Operations Analyst, plays an essential role in supporting INSBANK’s success by helping ensure the bank operates accurately, efficiently, and reliably every day. Through careful execution of critical operational processes, strong risk awareness, and responsive support to internal teams and clients, this position helps protect the bank, strengthen client trust, and create the consistency needed for sustainable growth. While much of the work happens behind the scenes, the impact is felt across the organization in the quality of our service, the strength of our controls, and our ability to deliver on our commitments.

Job Description

Ensure policies and procedures of the company are followed correctly to manage and mitigate risks through the use of evolving technology and systems requiring an enhanced skillset with high analytical impact. Provide quality, accurate and timely job functions involving daily processing of financial transactions in a high paced environment. Work with moderately complex issues on a daily basis and conduct a variety of routine daily tasks, review reports and prepare correspondence. Perform various operational background duties related to new account review, transaction monitoring, digital banking and mobile banking, ACH and Wire origination, application reconciliations, exception requests and customer disputed transactions. Respond professionally to inquiries by other departments and customers at times, determine appropriate response or direction, and resolve problems within given authority. Must have a broad understanding of Bank products, regulations, processes and procedures. With the growth of the Operations department, the Operations Analyst role may focus on specific areas within the department while remaining cross-trained for coverage and dual control.

Duties and Responsibilities

Will be involved as primary or secondary on many of the following:

• Check and verify exception items and routinely help with GL and bank balancing
• Resolves account processing errors and resolution requests
• Perform Incoming and Outgoing ACH and Wire Origination
• Input transactions into FedLine and other correspondent systems
• Conduct complex account research
• Monitor and review electronic account and transactional data for suspicious activity and possible fraud
• Apply sound judgment, effectively solve problems and identify unusual activity consistently
• Daily perform a variety of administrative, reconciliation, and item processing and/or data entry functions necessary for the processing of the department
• Daily post entries to accounts, make adjustments, and ensure balancing as required
• Periodically prepare volume, transaction and/or routine reports
• Perform a wide variety of routine clerical duties
• Other responsibilities and tasks deemed appropriate by Management

Other Key Job Functions

• Communicate effectively with Senior Management, Auditors, Vendors, and other bank personnel.
• Adhere to all bank and department personnel policies and procedures.
• Perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.

Required Knowledge, Skills and Abilities:

• Knowledge and adherence to appropriate banking laws and regulations, and bank policies and procedures.
• Advanced knowledge of bank operations, systems and deposit products.
• Excellent customer service and interpersonal skills.
• Excellent written & oral communication.
• Initiative, dependability and ability to work with minimum supervision.
• Ability to make efficient, quality decisions as needed within stated limits.
• Strong attention to detail.
• Regular reliable attendance and punctuality are essential functions to this position.