Solution Architect in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solution Architect based in the United States.

This role is designed for a customer-focused technology professional who can translate complex business needs into scalable, impactful solutions.
You will collaborate with customers, product teams, and technical stakeholders to design and deliver solutions that improve operational efficiency.
The position plays a key role in shaping implementation strategies, optimizing enterprise workflows, and supporting digital transformation initiatives.
You will work in a remote-first, global environment alongside agile teams focused on innovation and customer success.
This opportunity requires strong technical expertise, consulting skills, and the ability to bridge business objectives with technology capabilities.
The ideal candidate enjoys solving complex challenges, influencing solution design, and delivering measurable value through modern SaaS platforms.

The Solution Architect will be responsible for designing customer-centric solutions, supporting technical delivery, and ensuring successful implementation outcomes. This role requires close collaboration with customers and internal teams to define requirements, optimize configurations, and continuously improve solution strategies.

• Partner with solution architecture teams to gather business and technical requirements, define solution scope, and document processes.
• Facilitate customer workshops, discovery sessions, and design discussions to align stakeholders around effective solutions.
• Collaborate with product, engineering, and cross-functional teams to create scalable solutions aligned with customer needs.
• Develop and maintain technical implementation documentation, including detailed solution designs and specifications.
• Configure and customize product capabilities while ensuring adherence to integration and implementation best practices.
• Analyze and troubleshoot technical challenges, recommend solutions, and provide post-implementation support.
• Contribute insights and recommendations to enhance product capabilities, delivery processes, and future solution strategies.

The ideal candidate brings a strong background in SaaS solution delivery, enterprise applications, and customer-facing technical consulting. They should combine technical expertise with strong communication skills and the ability to operate effectively in dynamic, collaborative environments.

• 6–12 years of experience working with SaaS platforms in professional services, consulting, or client-facing technical roles.
• Proven experience with Field Service Management solutions and related business transformation initiatives.
• Experience designing and delivering technology solutions in agile environments.
• Strong understanding of enterprise applications, workflows, integrations, databases, and system architecture principles.
• Working knowledge of data models, JavaScript, JSON, and technical configuration concepts.
• Experience with project management and collaboration tools such as JIRA, Confluence, or similar platforms.
• Ability to translate complex technical concepts into clear recommendations for diverse stakeholders.
• Strong problem-solving abilities, attention to detail, reliability, and ownership of deliverables.
• Excellent English communication skills with the ability to collaborate across global teams and cultures.
• Experience in high-growth technology environments with evolving products is preferred.

• Remote-first work environment with flexibility to work from anywhere in the United States.
• Opportunity to contribute to innovative technology solutions that improve frontline workforce productivity.
• Collaboration with global, cross-functional teams in a fast-moving technology environment.
• Competitive compensation package.
• Opportunities for professional growth and development.
• Exposure to enterprise transformation initiatives and modern SaaS technologies.
• Flexible work culture designed to support collaboration and work-life balance.