Spa Guest Services Manager in Calgary, Alberta at Basecamp
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Job Description
Spa Guest Services Manager
Everwild Nordic Spa & Hotel, Canmore AB
About Everwild
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Why Work for Us?
- A discretionary bonus scheme
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Everwild culture
Position Overview
Are you a passionate leader who thrives on creating exceptional guest experiences and inspiring high-performing teams? We are seeking a Spa Guest Services Manager to lead our spa guest services operations and play a key role in delivering warm, intuitive, and memorable service to every guest.
Working closely with the Spa Manager, you will oversee the daily operations of the spa's front desk, concierge, and attendant teams, ensuring seamless service, operational excellence, and an exceptional guest journey from arrival to departure. You will recruit, coach, and develop team members while fostering a collaborative, supportive culture where people feel valued, empowered, and motivated to succeed.
As a Spa Guest Services Manager, you will help shape the culture of the Everwild Spa by leading with empathy, professionalism, and a genuine commitment to excellence, ensuring every guest leaves feeling cared for and every team member feels inspired to deliver their best.
Shifts: Full-time/Permanent. Days, evenings & weekends.
Salary: Dependant on Experience
Location: Canmore Alberta
Key Responsibilities
Spa Operation Policies and Procedures
- Will oversee daily operations, in the absence of the Spa Manager
- Lead the development of Everwild’s Spa concierge team
- Implement, train and review front desk processes
Guest Experience
- Uphold and evolve a ritual culture focused on mindfulness, theatricality, and guest wellness.
- Regularly observe spa operations, gather guest feedback, and adjust operational flow as necessary.
- Engage guests in meaningful pre- and post-ritual interactions when appropriate.
- Motivate and inspire Everwild spa team members to be genuine and thoughtful in every interaction.
- Be the pillar of delivering extraordinary customer service and experience
Operational Oversight
- Ensure saunas and ritual spaces are maintained to the highest standards of cleanliness, safety, and readiness.
- Coordinate with spa attendants and maintenance teams for fire safety, heat control, and essential repairs
- Connect with spa department leads, reviewing all spa tools and inventory is maintained and controlled.
Compliance & Safety
- Train staff in safety procedures for sauna environments, including fire risk management, emergency response, and temperature regulation.
- Ensure all health and safety standards are in alignment with health guidelines.
- Ensure safe and effective recording keeping of all personal data and information systems.
Performance Management
- Deliver regular feedback, performance evaluations, and development opportunities for Spa Concierge/Spa Attendants.
- Set clear expectations for daily operations, guest interactions and team behaviour.
- Address any guest complaints or staff performance issues in a timely and professional manner.
Reporting & Administration
- Maintain records of spa management systems
- Prepare monthly reports summarizing, program updates, staff development, safety compliance, and opportunities for improvement.
- Participate in weekly leadership meetings and collaborate with other spa department heads.
- Will work directly with Spa Manager to participate in monthly forecast, budgeting and marketing and operational guidance.
Requirements
- Experience in spa, wellness, or hospitality leadership.
- Experience managing teams
- Demonstrated leadership and team development skills.
- Excellent guest service and communication abilities.
- Working knowledge of Microsoft Windows – Outlook, Excel, Word.
- Must be available to work evenings, weekends, and holidays.
Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.
Full time, permanent, weekdays and weekends
Full Time = 40 hours per week