Community Data & Insights Analyst in Providence, Rhode Island at United Way of Rhode Island
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Job Description
United Way of Rhode Island
Job Description
Community Data & Insights Analyst
Job Title | Community Data & Insights Analyst |
Salary Range | $63,000.00 - $87,000.00 |
Business Unit | Operations |
Home Department | Data & Systems |
Worker Category | F – Full-time |
FLSA Code | N – Non-exempt |
EEOC Job Classification | 2 - Professionals |
Standard Hours | 75 |
Pay Grade | 4 |
Grant Funded Date | N/A |
Reports To | Director, Data Analytics & Systems |
United Way of Rhode Island has stood alongside the people of Rhode Island for nearly 100 years—connecting neighbors, mobilizing resources, and driving solutions to our state's most pressing challenges. As we approach our next century of service, our Strong Rhode Island strategic framework carries that legacy forward with focus, humility, and determination.
Our vision is that every Rhode Island family is economically stable, with access to opportunity, support, and the power to shape their future. Our mission is to invest in community-led solutions that build economic stability, support strong families, and drive racial equity so every Rhode Islander can thrive.
We organize our work around a clear goal: to ensure every Rhode Island family is economically stable and thriving. Strong Families is our North Star, and it is supported by two strategic enablers—Strong Nonprofits and a Strong United Way—with equity embedded throughout. We define family broadly: relatives, chosen family, friends, neighbors, and the support systems that help people meet today's needs and build tomorrow's opportunities.
We use the ALICE framework (Asset-Limited, Income-Constrained, Employed) to reveal the economic and community conditions of people who are struggling financially and to drive the change needed to create financial stability. Nearly one in three Rhode Island households earns above the federal poverty level but still cannot afford essentials like housing, childcare, food, transportation, and healthcare. These are the neighbors—childcare workers, retail staff, healthcare aides—who hold our communities together but live one emergency away from crisis.
We center racial equity because race still shapes who has access to opportunity in Rhode Island. These gaps are not accidental—they stem from long-standing policies and practices. We also recognize that many people face compounded disadvantages connected to sexual orientation, gender identity, disability, income, and other factors. By centering racial equity and working to change the systems that hold people back, we aim to remove barriers and expand opportunity for everyone.
Learn more at https://www.unitedwayri.org/
Position SummaryThe Community Data and Insights Analyst maintains accurate, high-quality community resource and contact data to support contact center operations, programs, and community information services. This role is responsible for daily data hygiene, verification, reporting, and analysis; translating community data into actionable insights; and ensuring staff have timely, reliable resource information. The Analyst collaborates with internal departments and external organizations to maintain updated listings, support disaster events and program needs applying industry standards, taxonomy guidelines, and continuous quality improvement practices.
Key ResponsibilitiesData Hygiene & Quality Assurance
- Maintain high standards of data hygiene for contact records and community resource listings, ensuring accuracy, completeness, and consistency across systems.
- Conduct ongoing data quality assurance to validate contact records, resource details, and taxonomy service information.
- Apply industry standards and best practices to database content, including adherence to data governance, inclusion policies, and style guides.
- Maintain and update resource listings within current systems, ensuring timely and accurate data updates.
- Assist service providers with completing intermittent, seasonal, and annual verifications to confirm the accuracy of their organizational and program listings utilizing Automated Verification Requests and Responses (AVR) in iCarol as the primary process.
- Update resource one pagers and contact form customizations to meet disaster related needs
- Support all community resource platforms
Reporting, Analysis & Data Requests
- Export data system reports and analyses to support data request, resource data improvements and information dissemination initiatives.
- Analyze community data across departments to support Team Lead with organizational dashboards and reporting needs.
- Assist with internal and external data requests, ensuring timely delivery, accuracy, and appropriate contextual explanation using dashboards and iCarol Statistics.
- Report regularly on the status of tasks, projects, and data initiatives to the Team Lead and Director.
Program & Contact Center Support
- Provide resource support to the contact centers, ensuring staff have accurate, up‑to‑date information to serve clients effectively.
- Support programs by translating community data into practical insights and usable resource information to identify unmet needs.
- Navigate and utilize I&R systems to respond to real time resource needs and organizational priorities.
Community Resource Research & Relationships
- Research and maintain strong knowledge of Rhode Island community resources, including social and health services, disaster related services, disabled and older adult services and government and nonprofit organizations.
- Build and sustain collaborative relationships with external partners and service providers to support accurate resource listings and data sharing.
- Communicate effectively with service providers via phone, email, video conferencing, and site visits to collect, verify, and clarify program information.
- Synthesize and translate information submitted by service providers into clear, plain language descriptions, using an established taxonomy service coding system, inclusion policy, and style guide.
Professional Standards & Development
- Obtain Inform USA’s Community Resource Specialist – Data Base Curator (CRS‑DC) certification within 18 months of employment.
- Stay current on evolving industry standards, taxonomy updates, and best practices related to I&R database management.
- Continuous professional development and training on emerging data tools.
- Every UWRI employee utilizes the JEDI Pathways Framework to identify and commit to professional growth and development. In this role, that includes:
- Develop and implement a personalized JEDI Growth Plan with your supervisor that establishes baselines and tracks growth across the three JEDI domains, two spheres of influence (interpersonal and within UWRI/sociopolitical systems), and your level of practice (Emerging, Developing, Practicing).
- Complete the annual JEDI self-assessment honestly and use it to identify priorities for ongoing learning and growth.
- Participate in annual JEDI training, monthly learning and reflection opportunities, and at least one quarterly teach-back of a JEDI learning experience.
- Engage with UWRI JEDI initiatives such as the Equity Challenge, Employee Resource Groups (ERGs), the Heritage and Professionals group, and the Culture, Equity and Strengths Committee (CES).
- Participate in community, state, or national JEDI growth opportunities (including United Way Worldwide) as relevant to your role.
| Courage | We take bold action in pursuit of a better future. |
| Integrity | We act with honesty, consistency, and accountability. |
| Collaboration | We build trust and shared success through partnership. |
| Equity | We center equity in our choices, practices, and priorities. |
| Learning | We are curious, reflective, and always growing. |
In addition to the responsibilities outlined above, your role includes consistently showing up in ways that demonstrate the UWRI values and the aligned JEDI orientations. A successful Senior Community Data & Insights Analyst will build and grow foundational skills across all three domains of the UWRI JEDI Pathways Framework, grounded in our core values. Examples of how the values and orientations come alive day to day in this role:
Courage- Challenges inaccurate, incomplete, or outdated resource information, even when doing so requires difficult conversations with providers, partners, or internal stakeholders, to ensure community members receive reliable support.
- Recommends improvements to data governance, database processes, and reporting practices that increase organizational effectiveness and better support equitable access to services.
- Uses community data and analysis to identify service gaps, emerging needs, or inequities impacting ALICE households and brings findings forward to inform decision making and resource allocation.
- Maintains high standards of data quality, ensuring community resource records, reports, and analyses are accurate, complete, and supported by verified information.
- Applies established taxonomy standards, inclusion policies, style guides, and database procedures consistently across all resource listings and data products.
- Takes ownership of assigned projects, data requests, and reporting deadlines while communicating transparently about challenges, risks, and progress.
Collaboration
- Builds strong relationships with service providers, community partners, contact center staff, and colleagues to ensure resource information is accurate, timely, and responsive to community needs.
- Shares expertise and provides training, coaching, and technical assistance that strengthens team knowledge, improves consistency, and supports collective success.
- Works across departments to translate data into meaningful insights, supporting dashboards, program planning, and organizational initiatives through shared understanding and communication.
- Applies inclusive data standards, language guidelines, and resource verification practices to ensure information reflects and serves the diverse communities of Rhode Island.
- Regularly reviews data for gaps, disparities, or barriers that may affect access to services and elevates findings to support more equitable outcomes.
- Demonstrates cultural humility when engaging with providers, community partners, and colleagues, recognizing the lived experiences and perspectives of historically marginalized populations.
- Actively pursues professional development through Inform USA certification, industry trainings, community networks, and emerging data management best practices.
- Seeks feedback from colleagues, providers, and stakeholders to continuously improve data processes, reporting methods, and customer service practices.
- Shares new knowledge with teammates through training materials, SOPs, teach-backs, and cross-training opportunities that strengthen team capability and organizational learning
- Implement 70/20/10 activities in your annual Goal & Growth plan, including personal and team reflections, individual and shared learning, and integration of learning into practice.
- Bachelor’s Degree in a related field or equivalent combination of education and experience in data curation and analysis
- Proficient in Microsoft Suite and utilization of CRM systems
- Certified Google Analytics
- Inform USA CRS-DC Certification with 18 months of employment
- Experienced with data extraction, manipulation, scripting, and reporting for varying datasets
- Awareness Data Cleaning
- Knowledge about community organizations and resources
- Excellent organizational skills and detail oriented
- Strong multi-tasking and time management skills
- Able to work independently, prioritize tasks, adapt to unexpected challenges, take initiative, and meet aggressive timelines
- Salary: competitive, commensurate with relevant experience and skills, and within the budgeted range of $63,000.00 to $87,000,00 (full-time; prorated for part-time).
- Benefits: comprehensive benefits package for those meeting agency threshold, including healthcare, dental, and vision coverage; flexible spending account; retirement match; and more.
- Work–life balance: 37.5-hour standard workweek; if you meet the agency benefit threshold, you annually earn prorated paid leave, floating holidays, personal days, and sick days. Workflow design includes time for reflection, learning, and unpredictable tasks.
- Learning & development: individual and collective programs supporting organizational and career growth, including CliftonStrengths® by Gallup, the JEDI Pathways Framework, AIRS certification, and ongoing learning offerings.
Working Conditions & Physical Requirements
This role is typically performed in an office environment with access to a computer and secure data systems. The employee will spend majority of the time sitting at a workstation, occasionally standing or walking.
A typical shiftPrimarily work in an office or hybrid environment using a computer and standard office equipment. Regular collaboration with community partners, team members, and contact center staff. May occasionally travel to community events, partner sites, conference and trainings. Fast paced environment requires management of multiple projects and deadlines. Maintain the resource database and support the contact centers. Office tasksSpends majority of the day performing data related tasks including entering, cleaning, validating and maintaining resource records. Extracting and analyzing data from databases and information systems. Creating reports, spreadsheets and data visualizations. Training and support to contact center staff. Participation in meetings and planning sessions. Requires frequent communication via email, phone, virtual meetings and in-person meetings. Schedule & setting- Standard 9:00AM-5:00PM, Monday through Friday
• Occasional overtime for project deadlines and contact centers support.
• Remote work permitted with permission.
• Occasional travel for training or external meetings.
United Way of Rhode Island is an equal opportunity employer. We strongly encourage members of traditionally underrepresented communities to apply, including Black, Indigenous, and other people of color; LGBTQ+ individuals; people with disabilities; and people with lived experience of the issues we work to address.
This job description is intended to convey the essential functions of this position. It is not an exhaustive list of skills, duties, responsibilities, or working conditions associated with the role, and it may evolve as the needs of the community and the organization change.
Employee AcknowledgmentBy signing below, I acknowledge that I have read and understand the responsibilities, competencies, behaviors, and expectations described in this job description. I understand that this role requires active and ongoing commitment to learn and integrate JEDI concepts and practices. I commit to embodying UWRI's core values—Courage, Integrity, Collaboration, Equity, and Learning—in my work with colleagues, partners, and community members.
_______________________________ Employee Signature Date: __________________ | _______________________________ Supervisor Signature Date: __________________ |
Uniting our community and resources to build racial equity and opportunities for all Rhode Islanders.