FIELD SUPERVISOR (SANTA ANA-BILINGUAL) in SANTA ANA, California at Sea Crest Facilities Services LLC

FIELD SUPERVISOR (MUST BE FLUENT IN SPANISH)

Sea Crest Facilities Services, LLC

Location: Orange County, California
Department: Operations
Position Type: Full-Time / Field-Based
Classification: Hourly / Non-Exempt
Pay Range: $21.00–$24.00 per hour
Reports To: Operations Management

The Field Supervisor is responsible for providing hands-on operational supervision and support across assigned client locations throughout Orange County. This position ensures employees perform their duties efficiently, consistently, and in accordance with Sea Crest's operational standards, contractual scope of work, Company policies, and client expectations.

The Field Supervisor works closely with Operations Management and frontline employees to oversee daily operations, conduct jobsite inspections, monitor time and labor, address service deficiencies, provide employee coaching, administer appropriate disciplinary actions in coordination with Human Resources, and maintain operational accountability.

The ideal candidate is proactive, dependable, bilingual in English and Spanish, and possesses strong leadership, organizational, and communication skills.

• Conduct regular visits to assigned client locations to monitor daily operations, staffing, and service quality.
• Supervise and provide operational direction to frontline employees.
• Ensure employees understand and perform their assigned duties according to established job descriptions, contractual scope of work, and client requirements.
• Monitor employee productivity, work quality, attendance, punctuality, and professional conduct.
• Identify operational deficiencies and implement immediate service corrections within assigned authority.
• Assist with employee coverage, scheduling adjustments, and unexpected operational needs.
• Support Operations Management with new account startups, staffing transitions, and special assignments.
• Ensure Company equipment, tools, and supplies are used appropriately.

• Conduct routine and unannounced jobsite inspections to verify service quality, operational standards, and compliance with the client's contractual scope of work.
• Review and understand the scope of work, service frequencies, assigned responsibilities, and specific contractual requirements for each location.
• Verify that all services outlined in the contract are performed accurately, consistently, and within the established schedule.
• Identify incomplete services, performance deficiencies, and deviations from contractual requirements.
• Ensure employees are not performing additional services outside the approved contractual scope without proper management authorization.
• Document inspection findings, service deficiencies, and corrective actions through written reports and photographic evidence.
• Follow up on identified deficiencies to ensure corrective actions are completed promptly.
• Assist with client walkthroughs, inspections, and service evaluations.
• Immediately report contractual discrepancies, service concerns, or potential additional service requests to Operations Management.

• Provide daily direction, guidance, and hands-on coaching to field employees.
• Monitor employee performance, productivity, attendance, punctuality, and compliance with Company policies.
• Review employee timecards and attendance records for accuracy and compliance with assigned schedules.
• Monitor employee clock-in and clock-out practices, missed punches, unauthorized overtime, and timekeeping discrepancies.
• Ensure employees properly record all hours worked and comply with Company timekeeping procedures.
• Monitor meal and rest period compliance and promptly report potential violations to Human Resources.
• Review and approve employee timecards as assigned, ensuring accuracy and timely submission according to Company deadlines.
• Identify excessive absenteeism, repeated tardiness, performance deficiencies, misconduct, and other policy violations.
• Conduct employee coaching and corrective action discussions in a timely and professional manner.
• Prepare, issue, and document verbal warnings, written warnings, and other approved disciplinary actions in coordination with Human Resources and Operations Management.
• Ensure disciplinary documentation is factual, consistent, timely, and submitted to Human Resources for processing and employee recordkeeping.
• Follow up on employee corrective action plans and monitor improvement.
• Escalate serious employee relations concerns, complaints, potential retaliation, discrimination, harassment, or other sensitive matters to Human Resources.
• Maintain confidentiality and professionalism when handling employee information.

• Assist with staffing coverage resulting from employee absences, vacancies, or operational changes.
• Coordinate with Operations Management regarding employee assignments and scheduling needs.
• Verify employees report to their assigned locations and follow established work schedules.
• Support employee transfers, assignment changes, and operational transitions as directed.
• Respond to urgent field operational needs within assigned authority.
• Communicate staffing concerns that may affect contractual service obligations.

• Maintain professional communication with client representatives during jobsite visits.
• Respond promptly to service concerns and communicate corrective actions to Operations Management.
• Support positive client relationships through consistent service delivery and professional conduct.
• Document client complaints, requests, and operational observations.
• Escalate matters requiring management approval, additional resources, or contractual decisions.
• Avoid committing the Company to additional services, contractual changes, or expenditures without proper authorization.

• Prepare accurate daily or weekly field activity reports as required.
• Maintain jobsite inspection records, photographs, and contractual compliance documentation.
• Report staffing shortages, operational deficiencies, employee concerns, and equipment needs.
• Maintain accurate records of employee coaching, disciplinary actions, and timekeeping follow-up.
• Follow through on assigned action items and management directives.
• Maintain consistent communication with Operations Management regarding field conditions and operational priorities.

• Previous supervisory or field leadership experience in commercial janitorial services, facilities maintenance, property services, or a related industry.
• Strong understanding of janitorial operations, cleaning procedures, contractual service requirements, quality standards, and frontline employee supervision.
• Fluent bilingual English/Spanish required. Must be able to speak, read, and write Spanish fluently and communicate professionally in both languages.
• Ability to provide employee instructions, coaching, and operational communication in both English and Spanish.
• Experience with employee scheduling, timekeeping, attendance monitoring, and performance management.
• Ability to conduct jobsite inspections and evaluate services against contractual requirements.
• Strong organizational, problem-solving, time management, and interpersonal skills.
• Ability to independently manage multiple client locations and operational priorities.
• Basic proficiency with Microsoft Office, mobile applications, email, and electronic timekeeping and reporting systems.
• Ability to work a flexible schedule, including occasional early mornings, evenings, or weekends based on operational needs.

All candidates will participate in the following selection process:

Step 1 – Initial Interview: Human Resources

Evaluation of professional background, qualifications, bilingual communication skills, supervisory experience, and general suitability for the position.

Step 2 – Operations Management Interview

Assessment of operational knowledge, employee supervision, service quality, contractual compliance, time and labor management, disciplinary procedures, and problem-solving abilities.

Step 3 – Final Interview: Executive Leadership

Evaluation of leadership capabilities, professional judgment, accountability, communication, and alignment with Sea Crest's operational expectations and organizational culture.

Candidates advancing through the recruitment process must complete:

• Hogan Behavioral Assessment: Evaluation of work-related behavioral tendencies, leadership characteristics, and potential workplace challenges.
• Job-Related Skills Test: Practical assessment covering field supervision, jobsite inspections, contractual scope of work, time and labor management, employee coaching, and operational scenarios.
• Bilingual Proficiency Evaluation: Verification of professional English and Spanish speaking, reading, and writing abilities.

Following successful completion of the selection process, the selected candidate may receive a conditional offer contingent upon:

• Satisfactory completion of a job-related background check.
• Acceptable DMV/MVR results under Company driving requirements.
• Verification of required qualifications and authorization to work in the United States.

Criminal history information will be reviewed individually in accordance with applicable California Fair Chance laws. A criminal record does not automatically disqualify an applicant.

The Field Supervisor provides direct field supervision, operational guidance, employee coaching, service quality oversight, and time and labor management within assigned responsibilities.

The position is authorized to conduct and document employee coaching and issue disciplinary actions within established Company procedures and with appropriate Human Resources and Operations Management approval.

Termination, suspension, final disciplinary decisions, leaves of absence, workplace accommodations, and formal employee investigations remain subject to Human Resources and authorized management review.

Contractual changes, additional services, proposals, and expenditures requiring management approval must be referred to Operations Management.

Performance will be evaluated based on:

• Consistency and quality of jobsite inspections.
• Compliance with contractual scope-of-work requirements.
• Employee supervision, coaching, and accountability.
• Accuracy and timeliness of timecard reviews and approvals.
• Proper monitoring of attendance, meal periods, and labor practices.
• Timely and appropriate documentation of employee disciplinary actions.
• Timely correction of service deficiencies.
• Staffing coordination and operational responsiveness.
• Client satisfaction and service quality.
• Accuracy and timeliness of field reporting.
• Effective communication and follow-through.
• Compliance with Company procedures and management directives.

Hourly Pay Range: $21.00–$24.00 per hour

Compensation will be determined based on relevant supervisory experience, operational knowledge, bilingual proficiency, and qualifications.

This position is classified as non-exempt and is eligible for overtime in accordance with applicable California wage and hour laws.

Sea Crest Facilities Services, LLC is an Equal Opportunity Employer. Reasonable accommodations will be provided in accordance with applicable law. This job description may be modified to meet operational and business needs.

• Valid California Driver's License: Must possess and maintain a valid California driver's license.
• DMV Record: Must have an acceptable driving record that meets Company vehicle insurance and driving eligibility standards.
• Background Check: Must satisfactorily complete a job-related background check following a conditional offer of employment, in accordance with California Fair Chance requirements and other applicable laws.
• Hogan Assessment: Must complete the required Hogan behavioral assessment as part of the candidate selection process.
• Skills Assessment: Must complete a job-related skills assessment evaluating field operations, supervision, service quality, contractual compliance, employee management, and problem-solving.
• Bilingual Proficiency: Must demonstrate professional speaking, reading, and writing proficiency in English and Spanish.

• Frequent travel between assigned Orange County client locations.
• Ability to walk, stand, bend, and move throughout commercial and residential properties during field inspections.
• Ability to perform hands-on demonstrations of cleaning procedures and equipment use when necessary.
• Ability to lift and carry equipment or supplies up to 50 pounds, with or without reasonable accommodation.
• Ability to work indoors and outdoors in varying environmental conditions.