Senior Living Advocate/Family Advisor in Kansas City, Missouri at Catalyst Senior Living Solutions
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Job Description
Some careers answer questions. Others change lives. Which one are you looking for?
Not every customer service role is the same.
At Catalyst Senior Living Solutions, our Senior Living Advocates don't simply answer phones.
They become trusted guides for seniors and their families during one of life's most important decisions—finding the right senior living community.
If you're someone who naturally listens first, asks thoughtful questions, and genuinely enjoys helping others, you may be exactly who we're looking for.
The families who call us aren't looking for a call center.
They're looking for someone who cares.
We hire for heart.
The best Advocates don't all come from the same background.
Many have solid experience with a proven track record, or a degree in:
- Education
- Healthcare
- Social Work
- Counseling
- Case Management
- Human Services
- Customer Advocacy
If your career has centered around helping people navigate important moments, we'd love to meet you.
What makes an Advocate successful?
If these statements describe you... let's talk.
- I naturally look for ways to help before someone asks.
- I enjoy asking questions more than giving quick answers.
- I believe kindness and empathy are strengths.
- I stay calm during emotional conversations.
- I love learning something new every day.
- I enjoy making someone's day just a little bit better.
Why people love this role:
Every day is different.
Every conversation matters.
Every family has a unique story.
You'll join a supportive team that believes empathy and curiosity are just as important as experience.
One call may be from a daughter searching for memory care for her mom. The next may be from a husband exploring assisted living options for his wife. Every conversation is an opportunity to provide guidance, compassion, and hope.
Ready to Build Something Meaningful?
At Catalyst, we believe that everyone deserves dignity, support, and a sense of belonging—and that includes our team. If you’re ready to grow with a purpose-driven organization that puts people first, we’d love to meet you.
Apply today and join a community that truly cares.