CLIENT INTAKE SPECIALIST in Houston, Texas at KRW Lawyers

Insurance Sales • Healthcare Professionals

You're a top performer with a long history in these industries, but you're ready for a change and a new career opportunity. Keep reading.

Bilingual Client Intake Specialist – High-Performance Call Environment

KRW Asbestos Lawyers is seeking disciplined, high-performing phone professionals to join our asbestos intake team.

This is a high-volume call role for experienced business professionals. You’ll guide clients, many of whom are older individuals exposed to asbestos decades ago, through a structured intake process.

Success in this role requires the ability to build trust quickly, patience, follow a proven qualification script, and confidently guide callers to the next step: committing to a medical clinic.

If you are skilled at influencing conversations, motivating action, and maintaining empathy during serious discussions, we want to hear from you.

This role is ideal for professionals who:

• Thrive in high-volume call environments

• Can follow structured scripts while sounding natural and empathetic

• Have strong phone-based persuasion and influence skills

• Stay composed during sensitive conversations

• Take pride in discipline, accuracy, and performance

Backgrounds that often succeed in this role:

• Insurance sales

• Financial services call centers

• Mortgage/lending call centers

• Healthcare intake

• Legal intake

• Military communications

• High-performance contact centers

Responsibilities

• Handle a high volume of inbound calls

• Conduct structured intake and screening conversations

• Build rapport and trust with prospective clients

• Motivate qualified callers to schedule an appointment [a clinic visit]

• Accurately document information in CRM/software

• Follow all intake protocols and confidentiality requirements

Qualifications

• Exceptional English speaking and writing skills

• Proven experience in a high-volume customer service and sales call center operating multiline phone systems,

• Strong communication, data entry, typing, and spelling skills

• Ability to follow structured processes and scripts without sounding robotic

• Professional, empathetic phone presence

• Must be Bilingual

If you are a confident call center professional who thrives in structured, high-performance environments and knows how to guide conversations to action, we encourage you to apply.