Technical Support Specialist I in Orange, California at United Faith Ministries Inc

Technical Support Specialist

Healthcare is increasingly unaffordable for many Americans. Most people believe they have two choices: increasingly expensive, restrictive employer insurance, or an ACA plan that keeps getting pricier. Many don't know there's a third, smarter option.

WeShare Health is that option.

WeShare Health’s mission is to make healthcare simpler, more affordable, and more human. We're a nonprofit, faith-inspired healthcare sharing organization where members contribute monthly to share one another's eligible medical expenses. We're proudly not insurance, and that's the point.

Members access a national network of 1 million physicians at 30 to 60 percent less than comparable traditional insurance. Since 2018, WeShare Health has served more than 100,000 members and shared more than $50 million in medical expenses. Our purpose is clear: people before profit.

WeShare Health is led by senior executives with deep experience across for-profit and nonprofit enterprises. We’re rated 4.6 out of 5 on Google Reviews, rated 4.7 on Trustpilot by members and certified as a Great Place To Work® by our employees. If you have a bias for action, enjoy challenges, and want to disrupt the status quo to make an impact in a massive industry, WeShare Health might be the place for you!

About this role

The Technical Support Specialist will be responsible for providing technical support to users, as well as administering and maintaining our systems. This role will be reporting to the Lead Systems Engineer. As the front line of our IT operations, you’ll manage and resolve support tickets, help maintain and optimize our infrastructure, and ensure seamless connectivity for both in-office and remote teams.

This is a full-time role in-office on Monday – Friday from 8:00 AM – 5:00 PM.

Key Responsibilities

• Act as first line of defense for all technical support requests
• Troubleshoot issues related to VOIP technologies related to Genesys or similar telephony systems
• Organize and prioritize helpdesk tickets with precision using Jira and other tools
• Assist in the process of onboarding and offboarding employees
• Train and support users on new software and hardware (Outlook, Teams, Word, Excel, OneDrive, Sharepoint, etc.)
• Provide excellent customer focus to the team – from timely updates on ticket status with accurate estimates, to hands on troubleshooting
• Maintain HIPAA compliance requirements across systems
• Assist with the development and implementation of IT policies and procedures
• Configure, manage, troubleshoot, and resolve issues related to Cisco Meraki networking equipment, including switches, routers, and access points
• Install, configure, update, and sunset software across our ecosystem
• Handle and assist in equipment moves, deployment, and equipment tracking
• Reimaging and redeploying Windows workstations as needed
• Analyze IT environments for risks, deficiencies, and security vulnerabilities and recommend solutions for improvement – in line with HIPAA regulations
• Research and recommend new technologies to elevate the company’s infrastructure

Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.

Required Qualifications

• At least 1 year of experience in IT support, supporting on-site and remote users

Preferred Qualifications

• At least 1 year of working in the healthcare industry
• Certifications like A+ or similar
• Familiarity with Azure, VOIP systems (e.g., Five9, Genesys), and cloud infrastructure
• Experience with Jira
• Strong communication skills, with proven ability to identify solutions and quickly summarize recommendations and options
• Collaborate and proactive with a can-do attitude

What we offer

• Competitive Hourly + health, dental, vision, and 403(b) with company match
• Ability to make important enhancements to the Healthcare industry