Engagement Coordinator, HUD-VASH Services, Homeless Veteran Program in Toledo, Ohio at TUNNEL TO TOWERS FOUNDATION

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans.

The Foundation is seeking a highly organized and professional individual to support and strengthen its relationships with VA HUD-VASH teams and community partners nationwide. This position serves as a key point of contact for coordinating referral processes, providing training and guidance on the Foundation's systems and procedures, and ensuring effective communication between the Foundation and its external partners. The role is instrumental in maintaining the National Referral System, supporting case

managers throughout the referral process, and promoting consistency and efficiency in service delivery across all participating locations.

Duties and responsibilities

• Initiate and maintain contact with VA HUD-VASH teams and contractors (HUD-VASH, GPD) throughout the United States and its territories.
• Train VA HUD-VASH and VA Contractors on relevant systems, processes, and best practices to help facilitate workflow with the Tunnel to Towers Foundation.
• Monitor referral placement on a state-by-state basis to ensure timely and appropriate service delivery.
• Onboard new HUD-VASH case managers to the National Referral System and guide them through the referral submission process.
• Organize and facilitate quarterly town halls for HUD-VASH case managers to communicate process updates, address questions, and share best practices.
• Perform other duties as assigned by the Director.

• High school diploma or equivalent preferred.
• At least three years of administrative and clerical experience is required.
• Strong written and oral communication, presentation, and interpersonal skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently in a fast-paced environment and multi-task in a smart and timely fashion.
• Exceptional customer service and public relations abilities; capable of working both independently and as part of a collaborative team.
• A commitment to excellence, high ethical standards, and professionalism in all aspects of work.
• Demonstrated understanding and empathy for Veteran culture and the challenges associated with Veteran homelessness.
• Veteran applicants encouraged to apply
• Proficient in Microsoft Office/ Google Suite (or equivalent).
• Pre-employment screening, including a background check, is required

Work Arrangements

This is a full-time, on-site position based at the Foundation’s office. Employees are required to work in the office during their regularly scheduled business hours. Remote and hybrid work arrangements are not available for this position.

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events as needed