Senior Technical Service Engineer - Electrical Manufacturing at Hyper Solutions Inc – Richmond, Virginia

Imagine joining an industry leader that is shaping the future of mission critical data center infrastructure and manufacturing marketplace development while furthering your career as Technical Service Engineer within the Data Center Space alongside other Electrical and Mechanical Engineering, Technology and Manufacturing professionals.

Our Senior Technical Service Engineer will assume a key role in providing technical support for successful installation and maintenance of our innovative products at customer sites nationwide. As a Technical Service Engineer at Hyper you will provide technical support, resolve issues, and ensure the proper functioning of products or systems, for customers. Minimum of 25% nationwide travel is required.

Why Hyper?

Competitive salary and benefits package including:

• Employer Paid Medical, dental and vision insurance
• Company-paid life insurance
• Company paid short-term and long term disability
• 401K Plan with company matching

Generous PTO policy and paid holidays

Collaborative and innovative work environment

Opportunities for professional growth and development.

Essential Duties & Functions:

• Function as the primary onsite technical expert during installations, troubleshooting and resolving any technical challenges to ensure optimal performance and functionality of our products.
• Provide technical support for Service Providers and function as engineering liaison for partners and customers.
• Plan and coordinate installation schedules, resource allocation, and logistics.
• Identify, diagnose and resolve technical issues related to products or systems.
• Assist with the installation and configuration of new systems or upgrades to existing ones.
• Provide field engineering support and occasionally perform the installation of Hyper Solutions’ three phase power products at customer locations.
• Support customers, service partners, field teams and factory engineers during thorough inspections, testing, maintenance, and repairs to verify proper installation as per equipment specifications and site-specific settings and configurations.
• Create and maintain documentation related to technical issues, solutions, and procedures.

• Bachelor’s degree in electrical or mechanical engineering or equivalent trade school or military experience.
• Minimum 10 years of experience in the electrical field service industry or related companies.
• Proficiency in managing product lifecycles, including long- and short-term development plans.
• Familiarity with product backlog management and roadmap contribution.
• Strong technical knowledge in relevant fields, such as IT, engineering, or manufacturing.
• Ability to analyze data, identify trends, and make recommendations.
• Familiarity with cloud development principles and network communication standards.
• Ability to travel to customer sites for installations, upgrades, and service calls. Travel to Satellite Partners for training and build support.

Hyper, Inc. is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper, Inc.