Technical Writer/Technical Support Specialist at Metalcraft of Mayville, Inc. – Mayville, Wisconsin

Reporting to the Technical Service Manager for Scag Power Equipment in our Mayville office.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Technical writing/Training materials
  • Responsible for creating operator manuals

• • Assist with creating and maintaining documents:
    • Service Bulletins
    • Service Information Sheets
    • Instruction Sheets
    • Assembly Instructions
    • Dealer Training Materials

• Warranty

• • Review, reject or release warranty claims for parts being returned for warranty credit
  • Review online warranty claims and process for warranty credit (daily)
  • Contact distributor personnel for additional information regarding warranty claim errors
  • Maintain Flat Rate Labor Chart and apply flat rate times to new product
  • Update and manage dealer information as provided

• Parts
  • Assist with parts order entry when needed

• Training
  • Participate in distributor and dealer training seminars (300 Level, etc.)

• Miscellaneous
  • Additional duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess excellent communication skills (written, verbal, and presentation);
• Must be detailed-orientated, organized, and able to multitask on various projects;
• Must be self-motivated and demonstrate the ability to work autonomously;
• Works well in a cross-functional team environment, must be a team player and customer focused;
• Ability to create an environment of trust and always exhibit a positive attitude;
• Knowledge of Adobe Suite, InDesign, Adobe Illustrator, etc.
• CAD modeling software

EDUCATION AND/OR EXPERIENCE

• Associated degree in Technical service or equivalent combination of education and experience in related field;
• A minimum of 2-3 years of related experience;
• High School Diploma

Metalcraft of Mayville is an Equal Opportunity Employer:

Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

PM17