Patient Service Specialist Specialty Care at Scotland Memorial Hospital – Laurinburg, North Carolina

Job Description:

The Patient Services Specialist performs general administrative clerical duties including registering patients for the front desk of the ambulatory clinic setting. This role is responsible for various clerical duties and administrative/business details such as scheduling appointments, managing incoming phone calls, and accurately checking in and checking out patients in accordance with standard work and procedure.

Education

• High school diploma or equivalency (GED)
• Associate degree in healthcare administration or equivalent college coursework preferred.

Experience

• Previous Medical Office experience preferred.

Knowledge, Skills, Abilities

• Strong organizational skills and ability to prioritize tasks
• Strong interpersonal skills and ability to work with a wide variety of individuals.
• Ability to identify and solve problems independently.
• Excellent in verbal and communication skills.
• Excellent Customer Service skills.

Check In Core Skills

• EPIC complete registration to include:
  • Update or verify complete patient demographics
  • Eligibility and scan of correct insurance cards
  • If SELFPAY- offer Standard SPN Sliding Fee application and have acknowledgment signed – Primary Care ONLY
  • ESign consent for treatment and insurance authorization if due
  • Patient appointment arrival using all pertinent standard work
• Patient reminder calls, daily review and actions for cancels and/ or request to reschedule as well as live calls as assigned for appointment reminders with a goal to decrease unused appointments slots daily.
• Phone Assistance-
  • Greet / Answer phone calls with kind courtesy tone
  • Assist patient with scheduling, reschedule etc. appointments
  • Create Inbox messages as needed to assist patients
    • Refill request for medications etc.

• Be competent on identifying RED words.

• Appointment Scheduling for Walk ins
• Generate No Show letters through Epic

Check Out Core Skills

• Schedule follow up appointments, referrals, and ancillary services as directed by Epic provider orders
• Return phone messages and assist patients
• Distribute land line faxes as needed to appropriate clerical and clinical teammates
• Complete appropriate referral work ques
• Ensure patient receives AVS (after visit summary) and education as needed

Complete work notes as directed by provider