Enrollment Specialist at CareCollab – New York, New York

CareCollab is a mission-driven care management agency that delivers intensive, person-centered care coordination for some of New York’s most complex and underserved populations. We seek to help our members avoid hospitalization by improving their health equity and access to care. We work at the intersection of healthcare, housing, behavioral health, and social services—helping people navigate systems that weren’t built for them.

If you believe good care means meeting people where they are (literally and figuratively), you’ll fit here. We provide opportunities to impact our local NYC communities while growing skills and advancing within care management.

As an Enrollment Specialist, you’ll focus on identifying and engaging eligible individuals and guiding them through enrollment into CareCollab’s Health Home and Social Care Network (SCN) programs. You’ll spend much of your time in the field and on the phone—connecting with people, explaining program benefits, verifying eligibility, and completing accurate enrollments.

This role requires persistence, strong communication skills, comfort with outreach goals, and the ability to follow through in fast-paced, community-based environments.

What You’ll Do

• Conduct high-volume outreach through phone calls, in-person visits, and community events
• Engage eligible individuals and clearly explain Health Home and SCN program benefits
• Verify eligibility, obtain signed consents, and complete enrollment documentation
• Enter and maintain accurate records in JotForm and Foothold Care Management (FCM)
• Collaborate with Intake and Enrollment teams to manage referrals and meet enrollment targets
• Participate in community engagement activities to increase program visibility and referrals
• Track outreach activity and follow up consistently with prospective members

What You Bring

Experience & Skills

• Minimum of 1 year of experience in outreach, enrollment, sales, canvassing, or community engagement
• Experience working with Medicaid populations or vulnerable communities is a plus

• Strong verbal communication skills and comfort initiating conversations with new people
• Ability to handle rejection and remain persistent in outreach efforts
• Organized, reliable follow-through, and strong time management
• Comfortable using EMRs, CRMs, and digital documentation tools
• Ability to work independently in the field and in office-based settings
• Bilingual skills preferred
• Familiarity with NYC communities is a plus

This Role Is a Good Fit If You:

• Are comfortable spending a significant portion of your time doing outreach in the community
• Enjoy talking to people and explaining programs clearly and persuasively
• Can stay organized while managing a high volume of contacts and follow-ups
• Are motivated by clear goals and measurable outcomes
• Want mission-driven work with real responsibility and accountability