Intake Specialist (DAW NWAC) at SER Metro-Detroit – Detroit, Michigan

JOB TITLE: Intake Specialist

DIVISION: Adult Services

DEPARTMENT: Detroit At Work Career Center

LOCATION: Northwest Activities Center – 18100 Meyers Rd. Detroit, MI 48235

REPORTS TO: Career Center Services Manager

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Full-Time Regular

APPROVED DATE: 3/30/2026

JOB SUMMARY: Responsible for assisting customers in the Resource Room and within the Detroit At Work Career Center. Also, updates and maintains participants' records, enters data, and performs other office support tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Assist customers in the Resource Room with general job search activities. Facilitates intake/orientation, explaining Career Center services and expectations. Shows interest and concern for all customers, treating them with respect and care.Uses personal computer to input data into automated reporting system. Assists with documentation including collecting required completed documents accurately and expeditiously.Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation.Maintains organized and efficient filing system.Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

JOB QUALIFICATIONS:

High School Diploma or GED certificate required. Associate degree or a combination of education and related experience preferred.Three years of customer service experience.General knowledge of Career Center services and programs.Knowledge of relevant office equipment.Ability to interact with customers in a positive and productive manner.Ability to input basic data into personal computer.Ability to prepare routine reports, file records correctly, and type materials as requestedAbility to effectively read and interpret written procedures.Knowledge of or ability to learn data tracking and management information systems.Excellent written and verbal communications skills.Bilingual language skills preferred.Must be willing to work a flexible schedule.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.