Assistant Property Manager at Golden Grove Real Estate – Blue Springs, Missouri

Our Extended Stay Hotel is hiring a full-time Assistant Property Manager!

The Assistant Property Manager supports the Property Manager in ensuring excellence across property operations, staff coordination, and guest services. This role plays a hands-on part in delivering compassionate hospitality, supporting the staff team, and maintaining high standards throughout the property. Success in this role reflects our mission to invest in communities through compassionate relationships and accessible housing, and requires alignment with our Core Values:

- Excellence and integrity in all business pursuits and operations
- Extraordinary hospitality and generosity
- Wise stewardship for the improvement of assets and expansion of the portfolio
- Generational life-change through valued partnerships, teamwork, creativity, and flexibility

Key Responsibilities

Property Management

- Conduct routine walkthroughs of the property to identify maintenance or cleanliness concerns
- Report issues promptly and track resolutions with the Property Manager
- Meet with contractors and vendors as scheduled by the Property Manager
- Assist with organizing and executing facility-related projects

Staff Support and Oversight

- Help direct daily priorities for maintenance and housekeeping staff
- Perform regular inspections of rooms and common areas
- Provide real-time feedback to staff on performance and service quality
- Participate in staff meetings and 1:1s to foster a healthy, accountable team culture

Guest Service and Communication

- Cover front desk shifts, including guest check-in/out, phone/email communication, and lobby presence
- Address guest concerns, requests, and service needs with professionalism and care
- Follow up with guests who are past due on payments, using discretion and respect in all communication

Administrative and Project Support

- Support the Property Manager with administrative tasks, scheduling, and documentation
- Assist with special projects and operational initiatives as assigned
- Maintain records and communication logs to ensure continuity of service and leadership

Weekly Schedule Breakdown

25 hours – Front desk coverage
5 hours – Property walkthroughs and inspections
5 hours – Meetings with staff and leadership
5 hours – Flex/project time

Professional Development

In addition to the key responsibilities, Assistant Property Managers will participate in a management development program, providing hands-on training and experience in the following five learning modules:

- Touchpoints Management (i.e. conducting 1:1s and team meetings)
- Human Resources (payroll, hiring and onboarding)
- Systems Management
- Inventory and Procurement
- Cross-Training

Qualifications

- Prior experience in hospitality, customer service, or property operations preferred
- Strong communication and conflict-resolution skills
- Organized, self-motivated, and attentive to detail
- Comfortable directing others and making on-the-spot decisions
- High school diploma required; some college or hospitality training preferred
- Proficient with technology and booking systems, or willing to learn
- Flexible availability, including occasional weekends or evenings
- Must have a valid driver’s license and reliable transportation

Physical Requirements

- Ability to walk, stand, or sit for extended periods
- Lift and carry up to 50 pounds
- Navigate stairs and property areas for inspections and guest support

Compensation and Benefits

- After successful completion of a 30-day probationary period, the Assistant Property Manager will be eligible for a discount on their monthly room rent at the property where they are employed.
- Additionally, all staff earn paid time off. PTO is accrued at a rate of 1 hour of earned paid time off for every 30 hours of work.